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Software Simulation Capture Issue

Community Beginner ,
Dec 21, 2018

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I recently installed the 10.0.1.285 patch to Captivate 2017 hopefully to solve the problem of the mouse and its movement not showing when recording a software simulation. When I went to test if the patch had fixed the problem I got the following message when trying to insert a software simulation slide ... "Capture is disallowed since High-density display was detected. Please set 'DpiAwareness = 1" in AdobeCaptivate.ini and restart the application"

FYI ... Since I'm on Windows 10, I also change the display settings to 100% before starting a project. Any assistance would be much appreciated ... especially since I'm due soon to start a really big project!

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Are you using a very high resolution monitor?

That message usually only appears for users that are trying to capture on retina screens or 4k monitors.

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Recording

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Software Simulation Capture Issue

Community Beginner ,
Dec 21, 2018

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I recently installed the 10.0.1.285 patch to Captivate 2017 hopefully to solve the problem of the mouse and its movement not showing when recording a software simulation. When I went to test if the patch had fixed the problem I got the following message when trying to insert a software simulation slide ... "Capture is disallowed since High-density display was detected. Please set 'DpiAwareness = 1" in AdobeCaptivate.ini and restart the application"

FYI ... Since I'm on Windows 10, I also change the display settings to 100% before starting a project. Any assistance would be much appreciated ... especially since I'm due soon to start a really big project!

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Are you using a very high resolution monitor?

That message usually only appears for users that are trying to capture on retina screens or 4k monitors.

TOPICS
Recording

Views

588

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 21, 2018 0
Adobe Community Professional ,
Dec 21, 2018

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Are you using a very high resolution monitor?

That message usually only appears for users that are trying to capture on retina screens or 4k monitors.

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Dec 21, 2018 0
Community Beginner ,
Dec 26, 2018

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I'm just using the monitor attached to my HP ZBook. I did go in and change the default resolution from 1920 x 1080 to 1280 x 720 and am no longer getting the error message. Also the mouse and its movement are now recording. Thanks Rod for your expertise and response to my issue. This forum is a life saver for developers!

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Dec 26, 2018 0