I am using this version of Adobe Captivate: 2019 release version 126.96.36.1993 on a MacBook Pro running Catalina 10.15.4. When I try to record a software simulation, no matter where I put the red box, regardless of what application I select to record, it only records screenshots of my desktop. I've tried looking help solutions up on the Adobe website, in my 2019 Captivate training manual, and YouTube. They all give the same instructions which I follow precisely. What am I doing wrong?
The recommended practice is to only record screenshots on your primary monitor, i.e. the monitor on the laptop. So, try disconnecting your secondary display and then give it another go. This time the software you want to record has no choice but to appear on your primary monitor and you should then be able to record it.
Thank you! I figured (after 3 hours with Adobe help!) that the security system preferences were not set to allow Captivate to record. Ugh!
Are you using a retina screen? If yes, did you change the dpiawareness?
Thank you for your help! I figured it out and it had to do with the security preferences setting.