Can you check the exact version number? Look under Help, About Captivate.
CP9 was the first application to support SVG. How did you create them, which application? I vaguely remember that particular settings were needed when creating them in Illustrator.
It's version 184.108.40.2069. I didn't create them, i downloaded them from the website Flaticon. I've also posted on the Facebook group and someone tried to import an icon from this website and had no problem.
Well, this morning, I opened my document and my file was here...I've just closed and re opened Adobe Captivate...
Just a glitch then... Be sure to clear your cache regularly. If this happens again, I would clean the Preferences as well.
BTW I corrected the topic title.