tax exempt

[#1]

I am trying to get a monthly subscription for Captivate. We are a County government and are tax exempt. I have left two voicemail messages at 1-800-872-3623. And the chat response also suggested I email adobecustomercare@adobe.com. I recieved a kick back from that email stating that I contacted an automated email account and to vidist adobe support for assistance. As far as I can tell that page has no assistance for this situation. I've seen a few other posts from some time back with the same issue but no resolution. Has anyone been able to do this?

[#2]

I am trying to get a monthly subscription for Captivate. We are a County government and are tax exempt. I have left two voicemail messages at 1-800-872-3623. And the chat response also suggested I email adobecustomercare@adobe.com. I recieved a kick back from that email stating that I contacted an automated email account and to vidist adobe support for assistance. As far as I can tell that page has no assistance for this situation. I've seen a few other posts from some time back with the same issue but no resolution. Has anyone been able to do this?

[#3]

This is a user forum. I am just a user like you. Cannot you contact Adobe directly?

[#4]

Hi,

You can contact us via phone(1-800-833-6687) or chat (https://helpx.adobe.com/contact.html) or send the tax exempt form on tcssup@adobe.com and the team will assist you with the request. 

Regards,

Shaleen