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tax exempt

New Here ,
Sep 12, 2019

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I am trying to get a monthly subscription for Captivate. We are a County government and are tax exempt. I have left two voicemail messages at 1-800-872-3623. And the chat response also suggested I email adobecustomercare@adobe.com. I recieved a kick back from that email stating that I contacted an automated email account and to vidist adobe support for assistance. As far as I can tell that page has no assistance for this situation. I've seen a few other posts from some time back with the same issue but no resolution. Has anyone been able to do this?

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tax exempt

New Here ,
Sep 12, 2019

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I am trying to get a monthly subscription for Captivate. We are a County government and are tax exempt. I have left two voicemail messages at 1-800-872-3623. And the chat response also suggested I email adobecustomercare@adobe.com. I recieved a kick back from that email stating that I contacted an automated email account and to vidist adobe support for assistance. As far as I can tell that page has no assistance for this situation. I've seen a few other posts from some time back with the same issue but no resolution. Has anyone been able to do this?

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Most Valuable Participant ,
Sep 12, 2019

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This is a user forum. I am just a user like you. Cannot you contact Adobe directly?

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Adobe Employee ,
Sep 13, 2019

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Hi,

 

You can contact us via phone(1-800-833-6687) or chat (https://helpx.adobe.com/contact.html) or send the tax exempt form on tcssup@adobe.com and the team will assist you with the request. 

 

Regards,

Shaleen

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