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text disappears when scaling window

Participant ,
Sep 23, 2019

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Hi all,

Having a strange problem with Captivate 2019 (11.5.1.499)

I have a number of text boxes on screen, when the user scales the window the text in the last text box on the right disappears at a certain scale. this is happening on a number of screens with similar layouts and its always the last text box on the right?

 

This is as it should look,

clipboard_image_0.png

 

Drag the window size a few pixels bigger and I get this (see last green box is now empty)

clipboard_image_1.png

Any ideas greatly appreciated!

Thanks

Gary

 

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text disappears when scaling window

Participant ,
Sep 23, 2019

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Hi all,

Having a strange problem with Captivate 2019 (11.5.1.499)

I have a number of text boxes on screen, when the user scales the window the text in the last text box on the right disappears at a certain scale. this is happening on a number of screens with similar layouts and its always the last text box on the right?

 

This is as it should look,

clipboard_image_0.png

 

Drag the window size a few pixels bigger and I get this (see last green box is now empty)

clipboard_image_1.png

Any ideas greatly appreciated!

Thanks

Gary

 

Views

223

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Advocate ,
Sep 23, 2019

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I have seen this several times in my own projects. In some cases - I suspect that it has to do with resizing the box and the text within the box at different amounts - I see your last box has a little more text in it than the others.

That is a speculation but I cannot help but wonder if there was either less text or more box to begin with that the issue would go away...?

 

In my projects - I often no longer produce scaling output. Using CTRL +/-  or CTRL+Scroll Wheel will often be sufficient. I have not experienced the issue when deselecting the scaling option.

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Participant ,
Sep 24, 2019

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Thanks for the help Stagprime. I have tried adding just 2 lines of text into the box and it still disappears? Unfortunately it's a customer requirement to have "Scalable HTML content" enabled.

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Advocate ,
Sep 24, 2019

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An idea just popped into my head if you're willing to try it. Sorry - I do not currently have a project with this issue or I would test it myself first. It appears that you have some marginal padding on the boxes. I still think there may be some kind of scaling difference between box and text and wondered if the margins might be coming into play somehow. I hate to put you on a wild goose chase as I am not sure it will work but it is a thought if you wish to entertain it.

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Advocate ,
Sep 24, 2019

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Another question - are these transparent text captions on top of a smart shape or a smart shape with text inside? Could changing to the other make a difference?

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Most Valuable Participant ,
Sep 23, 2019

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You don't see the expand icon appearing, becaue the text no longer fits in the container?

Which font are you using?  Is this happening after publishing and uploading to a webserver or LMS?

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Participant ,
Sep 24, 2019

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Thanks for your input (again) Lieve :). Its only happening in the published version, not in captivate editing mode. I am testing a SCORM 1.2 version in ScormCloud. Font is SEGOE UI.

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Lilybiri LATEST
Most Valuable Participant ,
Sep 25, 2019

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Segoe is a system font, not a websafe font (I know that it is used by MS in Paint 3D and other apps). Could you test if it also happens with a websafe or Adobe font?

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