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topWindowBeforeUnloadHandler indefined

New Here ,
Mar 01, 2019

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On html5 modules published with Captivate, the alert "topWindowBeforeUnloadHandler indefined " appears on the console when quitting.

While the error doesn't seem to affect users on Cornerstone, those on Inquisiq receive the following alert and the results are not sent to the LMS.


"AN ERROR HAS OCCURRED MANAGING YOUR LESSON DATA.

If you continue, your activity may no longer be saved. It is recommended that you CLOSE THIS LESSON and relaunch it."

It seems to happen mostly with users on Firefox and Microsoft Edge. Is that a known issue?

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topWindowBeforeUnloadHandler indefined

New Here ,
Mar 01, 2019

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On html5 modules published with Captivate, the alert "topWindowBeforeUnloadHandler indefined " appears on the console when quitting.

While the error doesn't seem to affect users on Cornerstone, those on Inquisiq receive the following alert and the results are not sent to the LMS.


"AN ERROR HAS OCCURRED MANAGING YOUR LESSON DATA.

If you continue, your activity may no longer be saved. It is recommended that you CLOSE THIS LESSON and relaunch it."

It seems to happen mostly with users on Firefox and Microsoft Edge. Is that a known issue?

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Mar 01, 2019 0
Enthusiast ,
Mar 04, 2019

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This is a question for Adobe Captivate Technical Staff to answer as Adobe indicates that Captivate is vetted and works with Inquizig. 

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Mar 04, 2019 0
Most Valuable Participant ,
Mar 04, 2019

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Will ask if someone from the staff can help you out.

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Mar 04, 2019 0
Engaged ,
Mar 05, 2019

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Hi,

Could you please upload the cptx file and share the link at sankaram@adobe.com

Could you please email the link to access the course at Inquisiq as well.

Thanks,

Hari

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Mar 05, 2019 0