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Training Simulation

New Here ,
Jul 30, 2019

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Hi,

I am trying to use Software Simulation to record a training session.

However, Captivate will not record the full training but only the first screenshot. It gives the following error message:

captivate error message.PNG

I run it as an Admin, but it doesn't help either.

Can you please advise? I have been spending the last 3 days trying to fix it.

Thank you advance for your help

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Training Simulation

New Here ,
Jul 30, 2019

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Hi,

I am trying to use Software Simulation to record a training session.

However, Captivate will not record the full training but only the first screenshot. It gives the following error message:

captivate error message.PNG

I run it as an Admin, but it doesn't help either.

Can you please advise? I have been spending the last 3 days trying to fix it.

Thank you advance for your help

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113

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Most Valuable Participant ,
Jul 30, 2019

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Which version are you using, please? Full number, as mentioned under Help, About Captivate.

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New Here ,
Jul 30, 2019

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It's Version 11.5.0.476 for Windows

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Most Valuable Participant ,
Jul 30, 2019

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Using shapes, no text captions for feedback messages? There is a bug, hotfix is available, have just searched for that thread but cannot find it. They have taken out the possibility to bookmark a thread and the search functionality is...

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Participant ,
Jul 30, 2019

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Lilybiri Here is that thread you are looking for: Captivate 2019 new v11.0.5 "Fatal Error" in hidden window; Assessment one screen

I've saved this one for our team since we use this feature a lot.

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Lilybiri LATEST
Most Valuable Participant ,
Jul 30, 2019

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Thanks for posting, there was another one in the eLearning community I was looking for, where Shreya also answered and posted that link. Meanwhile I have already sent the hotfix to another user, with similar problems.

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