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Trouble opening and saving in Captivate 2017

New Here ,
Sep 06, 2018

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Windows 10, Captivate 2017. When I try to open or save a project, I consistently get an error the first try, but my second attempt succeeds. I save projects local, have cleared cache several times and renamed files. I am copying the error I get.

Thanks in advance for any help you can give me!

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Trouble opening and saving in Captivate 2017

New Here ,
Sep 06, 2018

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Windows 10, Captivate 2017. When I try to open or save a project, I consistently get an error the first try, but my second attempt succeeds. I save projects local, have cleared cache several times and renamed files. I am copying the error I get.

Thanks in advance for any help you can give me!

open error09062018.PNG

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Sep 06, 2018 0
New Here ,
Sep 06, 2018

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i should also mention that the error happens even if I close captivate and reboot. task manager does'nt show the app open.

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Sep 06, 2018 0
Adobe Community Professional ,
Sep 06, 2018

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Are you launching Captivate with Run As Administrator privileges?

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Sep 06, 2018 0
New Here ,
Sep 07, 2018

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No, I don't have those priveledges. Could that be why I have a lot of glitchy issues, including this one with Captivate?

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Sep 07, 2018 0
VickieM LATEST
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Sep 07, 2018

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Hi Barb,

Suggestion:

Refer to an article I posted titled “Adobe Captivate 2019 vs. Windows 10: The Battle Continues”. This article might be helpful.

Note: If you do not have administrator privileges on the PC, Laptop, or Mac you are using, contact your technology department for assistance.

 

Thanks

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Sep 07, 2018 0