I use stock photos I purchase online for some of my background photos. When I go to preview the slide it is just a blank, white slide. The background music still plays but nothing else shows up. Is anyone having this problem? I called Adobe twice and they keep saying the photo is corrupt. That's not the issue.
Are you talking about Adobe Stock photos inserted in Captivate? I use Adobe Stock photos as well, but will always edit their resolution because mostly it will be too high: that means that you'll make the file size unnecessarily big.
Sorry for the delayed response. No, I use 123rf.com. I reduce the resolution as well. I've even had trouble with photos I personally took. It seems like the system thinks they are trademarked photos and won't let me use them.
.jpg. I think sometimes the photo file gets corrupted for whatever reason. I've re-downloaded the photo again a couple times and seemed to work, but not every time.
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