Highlighted

Trouble with Stock Photos

Explorer ,
Jul 31, 2018

Copy link to clipboard

Copied

I use stock photos I purchase online for some of my background photos.  When I go to preview the slide it is just a blank, white slide.  The background music still plays but nothing else shows up.  Is anyone having this problem?  I called Adobe twice and they keep saying the photo is corrupt.  That's not the issue.

Views

113

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Trouble with Stock Photos

Explorer ,
Jul 31, 2018

Copy link to clipboard

Copied

I use stock photos I purchase online for some of my background photos.  When I go to preview the slide it is just a blank, white slide.  The background music still plays but nothing else shows up.  Is anyone having this problem?  I called Adobe twice and they keep saying the photo is corrupt.  That's not the issue.

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 31, 2018 0
Most Valuable Participant ,
Jul 31, 2018

Copy link to clipboard

Copied

Are you talking about Adobe Stock photos inserted in Captivate? I use Adobe Stock photos as well, but will always edit their resolution because mostly it will be too high: that means that you'll make the file size unnecessarily big.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 31, 2018 0
Explorer ,
Aug 29, 2018

Copy link to clipboard

Copied

Sorry for the delayed response.  No, I use 123rf.com.  I reduce the resolution as well.  I've even had trouble with photos I personally took.  It seems like the system thinks they are trademarked photos and won't let me use them.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2018 0
Most Valuable Participant ,
Aug 30, 2018

Copy link to clipboard

Copied

That is really weird, never had any issues like that. Which format do you use: jpeg or png?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 0
Explorer ,
Aug 30, 2018

Copy link to clipboard

Copied

.jpg.  I think sometimes the photo file gets corrupted for whatever reason.  I've re-downloaded the photo again a couple times and seemed to work, but not every time.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 0