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Unable to get property 'length'

New Here ,
Apr 22, 2020

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Hi

I'm using Captivate 2019 and Internet Explorer 11 and published into html5.

The problem is that the project never load.

I have the message: Unable to get property 'length' of undefined or null reference (after doing F12 to see what's going on). 

Before publishing I checked the compatibility with html5. What I can do? 

Thanks to helping me.

Mellaro

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Unable to get property 'length'

New Here ,
Apr 22, 2020

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Hi

I'm using Captivate 2019 and Internet Explorer 11 and published into html5.

The problem is that the project never load.

I have the message: Unable to get property 'length' of undefined or null reference (after doing F12 to see what's going on). 

Before publishing I checked the compatibility with html5. What I can do? 

Thanks to helping me.

Mellaro

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Apr 22, 2020 0
Most Valuable Participant ,
Apr 22, 2020

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Can you try in another browser please? I hope you didn't publish to both SWF and HTML?

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Apr 22, 2020 0
New Here ,
Apr 23, 2020

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Hi Lilybiri,

Yes I tried with others browsers and everything works well but my client use IE so I need to fix the problem. What do you mean by "I hope you didn't publish to both SWF and HTML" ?

Thanks

Mellaro

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Apr 23, 2020 0
Most Valuable Participant ,
Apr 23, 2020

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Due to your sentence 'I checked the compatibility with html5. '. What do you mean? 

It seems to be an IE problem. IE is known as the worst browser for HTML output. Did you test after publishing and uploading to a webserver (or LMS)? If you did only test locally, please try to test from a webserver.

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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Hi,

I meant, to check compatibility (because anything flash-based not be supported in HTML) I used the html5 tracker
under the “project” menu in Captivate. We don't have LMS but I'll try to test from a webserver and see if it's work better, I'll let you know.

Thanks

Mellaro

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Apr 23, 2020 0
New Here ,
May 04, 2020

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Hi Lilybiri,

I tried from a web server as you suggested and it doesn't work either so I tried a small Playbar instead of a full one. It worked when I tested locally even with IE. I was happy and when I tried from a web server it didn't work anymore (exept with others browers of course...). The only option that I can see for now it's to publish without a Playbar.

If you have other idea please let me know.

Thanks

Mellaro

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May 04, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
May 04, 2020

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I'm sorry, out of ideas. I don't have IE installed anymore since quite a while. 

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May 04, 2020 0