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Unable to install Captivate 2017 patch on Mac OS

New Here ,
Aug 23, 2018

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HI.

I need to install the patch for Captivate 2017 on a Mac Os system to get a bug fix.

I am running Mac Os 10.16.6 and have Creative Cloud installed as well.  I also still have Captivate 9 installed. So I am wondering if it is either of those scenarios.

Captivate 2017 does not show available  Updates under the Help menu

I get an error about not being able to install the patch directly from a download.

Any help is appreciated.

Thanks.

Dan

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Unable to install Captivate 2017 patch on Mac OS

New Here ,
Aug 23, 2018

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HI.

I need to install the patch for Captivate 2017 on a Mac Os system to get a bug fix.

I am running Mac Os 10.16.6 and have Creative Cloud installed as well.  I also still have Captivate 9 installed. So I am wondering if it is either of those scenarios.

Captivate 2017 does not show available  Updates under the Help menu

I get an error about not being able to install the patch directly from a download.

Any help is appreciated.

Thanks.

Dan

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Aug 23, 2018 0
Most Valuable Participant ,
Aug 23, 2018

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Did you perhaps install a hotfix? Can you please check the exact version number you are using under Help, About Captivate?

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Aug 23, 2018 0
New Here ,
Aug 23, 2018

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Lilybiri.

Thanks for your help. I have Captivate 2017 10.0.0.192 running and I am trying to install Patch 10.0.1.285.

I need the fix for the variables not displaying in object states issue.

Thanks again.

Dan

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Aug 23, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Aug 23, 2018

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I am not a Mac user, but you may have installed a hotfix even though the number didn't change (maybe to be able to run on High Sierra). 

Did you try the workflow at the end of:

https://elearning.adobe.com/2018/04/captivate-2017-release-update-1-released/

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Aug 23, 2018 0