Unable to install Captivate 2019 Error Code 1

[STR_Kai]

I am trying to evaluate Captivate for my company and I am hitting the same road block over and over. I have downloaded the installer (for Mac), I run the installer which gets to aroung 75% complete then it says:

When this first happend I re-downloaded the installer, cleared out the partial install and started again. I have now tried this 4 times with no change in the result. The 'get help' option is no help at all, it says: "Download the latest version of the installer and try again."

My system is as follows:

MacOS Catalina version 10.15.1

iMac (Retina 5K, 27-inch, 2017)

Processor: 4.2 GHz Quad-Core Intel Core i7

Memory: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8 GB

Can anyone help??

[Lilybiri · Accepted solution]

Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

[STR_Kai]

I was hoping that was not the case! Thanks for your fast response.

[Lilybiri]

They are working on a patch. Apple never cares about applications from other companies.... 

Same can happen with Windows, but attitude of Win users is bit different, they are more patient to install new OS.

[STR_Kai]

Tell me about it! I am downloading the Windows version now as I run Windows on this Mac too

[Lilybiri]

There is no problem with the WIndows version at all, use it daily.