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Unable to install Captivate 2019 Error Code 1

Community Beginner ,
Oct 31, 2019

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I am trying to evaluate Captivate for my company and I am hitting the same road block over and over. I have downloaded the installer (for Mac), I run the installer which gets to aroung 75% complete then it says:Screenshot 2019-10-31 at 10.56.36.png

When this first happend I re-downloaded the installer, cleared out the partial install and started again. I have now tried this 4 times with no change in the result. The 'get help' option is no help at all, it says: "Download the latest version of the installer and try again."

 

My system is as follows:

 

MacOS Catalina version 10.15.1

iMac (Retina 5K, 27-inch, 2017)

Processor: 4.2 GHz Quad-Core Intel Core i7

Memory: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8 GB

 

Can anyone help??

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Correct answer by Lilybiri | Most Valuable Participant

Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

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Unable to install Captivate 2019 Error Code 1

Community Beginner ,
Oct 31, 2019

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I am trying to evaluate Captivate for my company and I am hitting the same road block over and over. I have downloaded the installer (for Mac), I run the installer which gets to aroung 75% complete then it says:Screenshot 2019-10-31 at 10.56.36.png

When this first happend I re-downloaded the installer, cleared out the partial install and started again. I have now tried this 4 times with no change in the result. The 'get help' option is no help at all, it says: "Download the latest version of the installer and try again."

 

My system is as follows:

 

MacOS Catalina version 10.15.1

iMac (Retina 5K, 27-inch, 2017)

Processor: 4.2 GHz Quad-Core Intel Core i7

Memory: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8 GB

 

Can anyone help??

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

TOPICS
Installation and licensing

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373

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Oct 31, 2019 0
Most Valuable Participant ,
Oct 31, 2019

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Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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I was hoping that was not the case! Thanks for your fast response.

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Oct 31, 2019 0
Most Valuable Participant ,
Oct 31, 2019

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They are working on a patch. Apple never cares about applications from other companies.... 

Same can happen with Windows, but attitude of Win users is bit different, they are more patient to install new OS.

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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Tell me about it! I am downloading the Windows version now as I run Windows on this Mac too

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Oct 31, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Oct 31, 2019

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There is no problem with the WIndows version at all, use it daily.

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Oct 31, 2019 0