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Unable to open projects from Captivate 2019

New Here ,
Dec 04, 2018

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A few of my coworkers just installed Captivate 2019.  I'm using Captivate 2017.  Unfortunately, I'm unable to open any of their projects to collaborate or review.  I get the attached error message on every project I've tried to open from three different people using Captivate 2019.  Is there something that they need to do to make their projects compatible with Captivate 2017?  Or is there something I should do to open those projects?  To clarify, they can each open the projects without any issues. Only I am unable to open the project files.

Adobe Error.png

The file is not open elsewhere.  It works fine for users of CP2019, so I assume it isn't damaged (it wasn't sent as an attachment).  My hard disk has approximately 60GB of free space.  Resources are not an issue, I have 16GB RAM and I'm running Outlook and PowerPoint in addition to Captivate.

Only difference, other than Captivate version, is that I'm using a Mac and the other users are using Windoze.  Could that be the issue?  I don't have that problem with files from people using CP2017.  Those open fine, and those were created on Windows computers.

TIA!

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Unable to open projects from Captivate 2019

New Here ,
Dec 04, 2018

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A few of my coworkers just installed Captivate 2019.  I'm using Captivate 2017.  Unfortunately, I'm unable to open any of their projects to collaborate or review.  I get the attached error message on every project I've tried to open from three different people using Captivate 2019.  Is there something that they need to do to make their projects compatible with Captivate 2017?  Or is there something I should do to open those projects?  To clarify, they can each open the projects without any issues. Only I am unable to open the project files.

Adobe Error.png

The file is not open elsewhere.  It works fine for users of CP2019, so I assume it isn't damaged (it wasn't sent as an attachment).  My hard disk has approximately 60GB of free space.  Resources are not an issue, I have 16GB RAM and I'm running Outlook and PowerPoint in addition to Captivate.

Only difference, other than Captivate version, is that I'm using a Mac and the other users are using Windoze.  Could that be the issue?  I don't have that problem with files from people using CP2017.  Those open fine, and those were created on Windows computers.

TIA!

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Dec 04, 2018 0
Most Valuable Participant ,
Dec 04, 2018

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Every time Adobe releases a new version, with new program features, that means that an older program may not open files created by the newer program

Due to those new features, new programs generally do not have a "save as" function to create a file that is compatible with an older program

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Dec 04, 2018 0
New Here ,
Dec 04, 2018

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I was afraid of that... half my team uses 2017 and half now have 2019.  This is going to be a problem.

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Dec 04, 2018 0
Most Valuable Participant ,
Dec 05, 2018

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Indeed that is a problem. CP2019 users will be able to review CP2017 files, but not the reverse. There is no way to save to an older version.

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Dec 05, 2018 1
Community Beginner ,
Mar 19, 2019

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We have the same problem. One of our team worker have updated to 2019 and we cant open her proyects, because we can't open it. ¡Great work Adobe!

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Mar 19, 2019 0
Most Valuable Participant ,
Mar 19, 2019

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This has always been the case for Captivate, even when it was still Macromedia: you cannot open projects created in a more recent version in an older version.  

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Mar 19, 2019 0
Adobe Community Professional ,
Mar 19, 2019

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Lilybiri is correct.  This is the way Captivate has been since it first came out.  It would appear that you must not have had much previous experience with Captivate if you did not know this fact.

If you everyone on your team to be able to open the same CPTX files and work on them at some point then you all need to be on the same version of Captivate and before anyone updates to a newer version you need to make sure everyone else can do the same.  Then you won't be caught out by this issue.

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Mar 19, 2019 0
New Here ,
Sep 09, 2020

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Hi, I am reading this post with interest. For me it is the other way around: I am using Captivate 2019 latest version, but for some reason I cannot open a file that I made in Captivate 2017. Captivate manages to load the file for aboout 80% and then the program closes down.
Using Cpt 2017 I have no problems opening it. 

What could be the explanation and more important: how can I fix this?
Thanks in advance! 

Marcel van den Oever

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Sep 09, 2020 0
Most Valuable Participant ,
Sep 09, 2020

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Nederlandstalig? De naam doet zoiets vermoeden... 

 

Can you try to clean the Preferences? Find the subfolder 'utils' under the installation folder and run the CleanPreferences... file appropriate for your OS, while Captivate is closed.

 

Make sure to be logged in to the CC application as well.

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Sep 09, 2020 0
New Here ,
Sep 14, 2020

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Hi Lilybri,
Thanks for your adivce. I will try this as soon as possible.
Best regards,
Marcel
PS Yes, I am Dutch. 🙂

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Sep 14, 2020 0