Unable to open projects from Captivate 2019

New Here ,
Dec 04, 2018 Dec 04, 2018

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A few of my coworkers just installed Captivate 2019.  I'm using Captivate 2017.  Unfortunately, I'm unable to open any of their projects to collaborate or review.  I get the attached error message on every project I've tried to open from three different people using Captivate 2019.  Is there something that they need to do to make their projects compatible with Captivate 2017?  Or is there something I should do to open those projects?  To clarify, they can each open the projects without any issues. Only I am unable to open the project files.

Adobe Error.png

The file is not open elsewhere.  It works fine for users of CP2019, so I assume it isn't damaged (it wasn't sent as an attachment).  My hard disk has approximately 60GB of free space.  Resources are not an issue, I have 16GB RAM and I'm running Outlook and PowerPoint in addition to Captivate.

Only difference, other than Captivate version, is that I'm using a Mac and the other users are using Windoze.  Could that be the issue?  I don't have that problem with files from people using CP2017.  Those open fine, and those were created on Windows computers.

TIA!

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Most Valuable Participant ,
Dec 04, 2018 Dec 04, 2018

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Every time Adobe releases a new version, with new program features, that means that an older program may not open files created by the newer program

Due to those new features, new programs generally do not have a "save as" function to create a file that is compatible with an older program

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New Here ,
Dec 04, 2018 Dec 04, 2018

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I was afraid of that... half my team uses 2017 and half now have 2019.  This is going to be a problem.

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Most Valuable Participant ,
Dec 05, 2018 Dec 05, 2018

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Indeed that is a problem. CP2019 users will be able to review CP2017 files, but not the reverse. There is no way to save to an older version.

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Explorer ,
Dec 11, 2020 Dec 11, 2020

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yes this is a huge problem and is a major disadvantage to using captivate. I am using captivate 2019 but a colleagueis using captivate 9. impossible to collaborate. Although I still have captivate 9 on my computer, everytime i open her file it opens in captivate 2019, then when i try to save it it will NOT let me save in any other version than 2019, which means she cannot open it. It is quite frustrating.  

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Community Beginner ,
Mar 19, 2019 Mar 19, 2019

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We have the same problem. One of our team worker have updated to 2019 and we cant open her proyects, because we can't open it. ¡Great work Adobe!

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Most Valuable Participant ,
Mar 19, 2019 Mar 19, 2019

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This has always been the case for Captivate, even when it was still Macromedia: you cannot open projects created in a more recent version in an older version.  

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Adobe Community Professional ,
Mar 19, 2019 Mar 19, 2019

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Lilybiri is correct.  This is the way Captivate has been since it first came out.  It would appear that you must not have had much previous experience with Captivate if you did not know this fact.

If you everyone on your team to be able to open the same CPTX files and work on them at some point then you all need to be on the same version of Captivate and before anyone updates to a newer version you need to make sure everyone else can do the same.  Then you won't be caught out by this issue.

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New Here ,
Sep 09, 2020 Sep 09, 2020

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Hi, I am reading this post with interest. For me it is the other way around: I am using Captivate 2019 latest version, but for some reason I cannot open a file that I made in Captivate 2017. Captivate manages to load the file for aboout 80% and then the program closes down.
Using Cpt 2017 I have no problems opening it. 

What could be the explanation and more important: how can I fix this?
Thanks in advance! 

Marcel van den Oever

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Most Valuable Participant ,
Sep 09, 2020 Sep 09, 2020

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Nederlandstalig? De naam doet zoiets vermoeden... 

 

Can you try to clean the Preferences? Find the subfolder 'utils' under the installation folder and run the CleanPreferences... file appropriate for your OS, while Captivate is closed.

 

Make sure to be logged in to the CC application as well.

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New Here ,
Sep 14, 2020 Sep 14, 2020

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Hi Lilybri,
Thanks for your adivce. I will try this as soon as possible.
Best regards,
Marcel
PS Yes, I am Dutch. 🙂

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Hi - I'm having the exact same issue trying to open a 2017 file with Cap 2019. Freezes up at 82%. I tried the clean preferences suggestion, with no luck. Did anyone get this to work? Would appreciate other tips. (I used to have Cap 2017 - and when they insisted I get 2019, I asked them for a dual install to keep 2017 along w 2019 for exactly this reason! Rant over. :))

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New Here ,
Dec 08, 2020 Dec 08, 2020

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p.s. neglected to mention, IT did NOT allow me to keep Cap 2017 when they installed 2019. 😞

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