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Unable to Publish to Youtube

New Here ,
Jan 04, 2018 Jan 04, 2018

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Hi there,

I am trying to upload some of my Captivate projects to Youtube, however I have been unable to do so. When I click 'Publish to Youtube' it goes through the motions of compressing SWF to Video, however after this I'm left with a blank screen that looks like this:

Screen Shot 2018-01-04 at 14.54.46.png

I have waiting for it to load but nothing ever happens. The project is non-responsive, and I have tried with a completely blank project as well - to no avail. This makes me think it's something to do with my Captivate preferences but I'm unsure. I've also tried disabling my pop up blocker.

If you have any ideas I would greatly appreciate the help.

Thank you!

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correct answers 1 Correct answer

Community Expert , Jun 23, 2018 Jun 23, 2018

Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

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Community Expert ,
Jan 04, 2018 Jan 04, 2018

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What version of Adobe Captivate are you running?

Paul Wilson, CTDP

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New Here ,
Jan 04, 2018 Jan 04, 2018

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Hi Paul,

I'm on the latest version - Captivate 2017

Thanks

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Community Expert ,
Jan 04, 2018 Jan 04, 2018

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What version of Mac OS are you running (should have asked this before)? Captivate isn't compatible with High Sierra. There might be a patch available if that's the case.

If that doesn't apply to you may wish to try resetting your preferences. Exit Captivate. Navigate to

/Applications/Adobe Captivate 9/utils/

and run CleanPreferencesMac

Try again.

Paul Wilson, CTDP

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New Here ,
Jan 07, 2018 Jan 07, 2018

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Thank you for this - I have run the preference reset but that doesn't seem to have worked,

 

Thanks

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New Here ,
Jan 04, 2018 Jan 04, 2018

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Hi Paul,

Thanks for this - it is High Sierra indeed. I updated before I knew it wasn't compatible - do you think there is a patch?

Thanks!

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Community Expert ,
Jan 04, 2018 Jan 04, 2018

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There might be. I'm a Windows guy so I don't really follow the Mac stuff. Perhaps Shambu Nashi can check that out for us and let us know.

Paul Wilson, CTDP

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Adobe Employee ,
Jan 04, 2018 Jan 04, 2018

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TATA MASB SANKARAM - Can you check this

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Adobe Employee ,
Jan 05, 2018 Jan 05, 2018

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Hi,

I really apologize for the inconvenience caused.

I have sent you a Direct message, kindly revert to that with the requested information, so that we can help you resolve the issue.

Regards

Himanshu 

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New Here ,
Jan 07, 2018 Jan 07, 2018

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Thank you, I will do

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New Here ,
May 21, 2018 May 21, 2018

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I am having the exact same problem. I am on Captivate 2017 and High Sierra. Can you help me?

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Community Expert ,
May 21, 2018 May 21, 2018

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Are you on the latest Captivate 2017 build for MAC? What version exactly do you have?

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New Here ,
Jun 22, 2018 Jun 22, 2018

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Hi!

I am having this same issue.

I have Captivate 2017 and Mac OS High Sierra 10.13.4.

Can someone please tell me if there is a patch or a workaround so I can publish my videos to YouTube?

Thanks so much for your help!

Kristin

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Community Expert ,
Jun 23, 2018 Jun 23, 2018

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Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

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New Here ,
Jun 25, 2018 Jun 25, 2018

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Hi!

I figured it out after I posted this on Friday : )

I found the post for the info on the patch.

I did the patch and everything works like a charm now!

Thank you.

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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🙂


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Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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Still getting this issue, when attemptimng to publish directly from adobecaptive, running macOS catalina 10.15.2 . checked my captive preferences, allowed captive access..not sure whatsup? Any ideas?Screen Shot 2020-01-22 at 1.06.35 PM.png

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Following--did you ever get this resolved?  Getting the same error message here.

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Participant ,
May 05, 2020 May 05, 2020

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I'm also getting the same issue.

It's a real pain because it takes ages for the video to render, and then nothing to find (no file) in order to try the upload manually.

If I knew where to find the .mp4 file I'd be a lot happier

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Participant ,
May 05, 2020 May 05, 2020

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OK so I'll publish to video first then try upload to YouTube

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Participant ,
May 07, 2020 May 07, 2020

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This process worked just fine

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Explorer ,
Sep 20, 2020 Sep 20, 2020

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I'm having the exact same problem, but publishing to video and uploading manually with YouTube is not really addressing the problem here. The point is to be able to upload automatically from within Captivate, (like most screen capture software can do). 

 

None of the suggestions I've seen in various threads apply or help with this. 

 

Why would Captivate be verifed on YouTube for some people but not for others?

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New Here ,
Dec 16, 2020 Dec 16, 2020

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Has anyone seen this issue resolved?

 

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Participant ,
May 10, 2021 May 10, 2021

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LATEST

Kylee, it just doesn't seem to work. The only way to make it work is to sepearately publish the video then upload.

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