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Unable to Publish to Youtube

New Here ,
Jan 04, 2018

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Hi there,

I am trying to upload some of my Captivate projects to Youtube, however I have been unable to do so. When I click 'Publish to Youtube' it goes through the motions of compressing SWF to Video, however after this I'm left with a blank screen that looks like this:

Screen Shot 2018-01-04 at 14.54.46.png

I have waiting for it to load but nothing ever happens. The project is non-responsive, and I have tried with a completely blank project as well - to no avail. This makes me think it's something to do with my Captivate preferences but I'm unsure. I've also tried disabling my pop up blocker.

If you have any ideas I would greatly appreciate the help.

Thank you!

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Correct answer by Lilybiri | Most Valuable Participant

Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

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Unable to Publish to Youtube

New Here ,
Jan 04, 2018

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Hi there,

I am trying to upload some of my Captivate projects to Youtube, however I have been unable to do so. When I click 'Publish to Youtube' it goes through the motions of compressing SWF to Video, however after this I'm left with a blank screen that looks like this:

Screen Shot 2018-01-04 at 14.54.46.png

I have waiting for it to load but nothing ever happens. The project is non-responsive, and I have tried with a completely blank project as well - to no avail. This makes me think it's something to do with my Captivate preferences but I'm unsure. I've also tried disabling my pop up blocker.

If you have any ideas I would greatly appreciate the help.

Thank you!

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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What version of Adobe Captivate are you running?

Paul Wilson, CTDP | https://captivateteacher.com

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Jan 04, 2018 0
New Here ,
Jan 04, 2018

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Hi Paul,

I'm on the latest version - Captivate 2017

Thanks

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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What version of Mac OS are you running (should have asked this before)? Captivate isn't compatible with High Sierra. There might be a patch available if that's the case.

If that doesn't apply to you may wish to try resetting your preferences. Exit Captivate. Navigate to

/Applications/Adobe Captivate 9/utils/

and run CleanPreferencesMac

Try again.

Paul Wilson, CTDP | https://captivateteacher.com

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Jan 04, 2018 1
New Here ,
Jan 07, 2018

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Thank you for this - I have run the preference reset but that doesn't seem to have worked,

 

Thanks

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Jan 07, 2018 0
New Here ,
Jan 04, 2018

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Hi Paul,

Thanks for this - it is High Sierra indeed. I updated before I knew it wasn't compatible - do you think there is a patch?

Thanks!

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Jan 04, 2018 0
Adobe Community Professional ,
Jan 04, 2018

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There might be. I'm a Windows guy so I don't really follow the Mac stuff. Perhaps Shambu Nashi can check that out for us and let us know.

Paul Wilson, CTDP | https://captivateteacher.com

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Jan 04, 2018 1
Adobe Employee ,
Jan 04, 2018

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TATA MASB SANKARAM - Can you check this

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Jan 04, 2018 1
Adobe Employee ,
Jan 05, 2018

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Hi,

I really apologize for the inconvenience caused.

I have sent you a Direct message, kindly revert to that with the requested information, so that we can help you resolve the issue.

Regards

Himanshu 

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Jan 05, 2018 1
New Here ,
Jan 07, 2018

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Thank you, I will do

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Jan 07, 2018 0
New Here ,
May 21, 2018

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I am having the exact same problem. I am on Captivate 2017 and High Sierra. Can you help me?

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May 21, 2018 0
Adobe Community Professional ,
May 21, 2018

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Are you on the latest Captivate 2017 build for MAC? What version exactly do you have?

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May 21, 2018 0
New Here ,
Jun 22, 2018

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Hi!

I am having this same issue.

I have Captivate 2017 and Mac OS High Sierra 10.13.4.

Can someone please tell me if there is a patch or a workaround so I can publish my videos to YouTube?

Thanks so much for your help!

Kristin

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Jun 22, 2018 0
Most Valuable Participant ,
Jun 23, 2018

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Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

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Jun 23, 2018 0
New Here ,
Jun 25, 2018

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Hi!

I figured it out after I posted this on Friday : )

I found the post for the info on the patch.

I did the patch and everything works like a charm now!

Thank you.

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Jun 25, 2018 0
New Here ,
Oct 01, 2019

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🙂


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Oct 01, 2019 0
Community Beginner ,
Jan 22, 2020

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Still getting this issue, when attemptimng to publish directly from adobecaptive, running macOS catalina 10.15.2 . checked my captive preferences, allowed captive access..not sure whatsup? Any ideas?Screen Shot 2020-01-22 at 1.06.35 PM.png

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Jan 22, 2020 0
New Here ,
Mar 09, 2020

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Following--did you ever get this resolved?  Getting the same error message here.

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Mar 09, 2020 1
Explorer ,
May 05, 2020

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I'm also getting the same issue.

It's a real pain because it takes ages for the video to render, and then nothing to find (no file) in order to try the upload manually.

If I knew where to find the .mp4 file I'd be a lot happier

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May 05, 2020 0
Explorer ,
May 05, 2020

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OK so I'll publish to video first then try upload to YouTube

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May 05, 2020 0
Explorer ,
May 07, 2020

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This process worked just fine

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May 07, 2020 0
etmiller LATEST
Community Beginner ,
Sep 20, 2020

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I'm having the exact same problem, but publishing to video and uploading manually with YouTube is not really addressing the problem here. The point is to be able to upload automatically from within Captivate, (like most screen capture software can do). 

 

None of the suggestions I've seen in various threads apply or help with this. 

 

Why would Captivate be verifed on YouTube for some people but not for others?

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Sep 20, 2020 0