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Unable to "Run as Administrator"

New Here ,
Jan 24, 2020

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I work at a large corporation and we are very locked down by our IT and unable to run Captivate as Administrator. All of the responses in regards to video/sofware simulation mention that this is required. Is there no other work around to improve the screen capture experience (and decrease the freezing)? 

 

Thank you!

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Audio and video, Recording

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Unable to "Run as Administrator"

New Here ,
Jan 24, 2020

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I work at a large corporation and we are very locked down by our IT and unable to run Captivate as Administrator. All of the responses in regards to video/sofware simulation mention that this is required. Is there no other work around to improve the screen capture experience (and decrease the freezing)? 

 

Thank you!

Topics

Audio and video, Recording

Views

278

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 24, 2020

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It seems even more critical for the recent versions to use the option 'Run as Administrator', definitely have that feeling not only for capturing but also for other functionality. You do not need full administrator rights on your system, only the limited ones which are necessary to use this option. Please talk with the IT people.

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Adobe Community Professional ,
Jan 24, 2020

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One of the challenges of working in a corporate environment is that the location of User folders on your computer are often network shares. This method of storing files is an excellent solution in case your computer gets messed, and you don't want to lose your data. Unfortunately, this is a problem for Adobe Captivate. Captivate very quickly writes to these folders and sometimes your network and Captivate can't keep up with one another. The result is that Captivate often crashes because of this.

 

See if your IT department can set local-only folders on your computer for your project cache, and your Video Demo Working Folder. You can change the folder these are pointing to in

Preferences > General Settings, and

Preferences > Recording > Video Demo

Paul Wilson, CTDP | https://captivateteacher.com

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