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Unable to record Text Entry Boxes with Windows 10 and Citrix application

New Here ,
May 31, 2020

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I have been using Captivate for many years (since the old RoboDemo days), so I am aware of the settings to check for recording demos/assessments/training, but willing to check out something I may be missing. I've recently installed Captivate 64-bit v. 11.5.1 on a Windows 10 computer, and I am unable to capture any text boxes while recording for a software simulation running through Citrix. I have not had problems with this in the past for this same application. It captures the text entry like it would a drag-and-drop interaction, as an animation. I have a text-entry heavy application that I am attempting to build out quickly, but manually adding TEB for each interaction is becoming quite tedious. Other info - the software runs through Citrix and captures all other interactions. I have cleared prefs and runs the app as an Administrator, all without any success. Any help would be so very greatly appreciated, as I am running on a tight deadline (as we all tend to do)!

Thanks!!!

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Unable to record Text Entry Boxes with Windows 10 and Citrix application

New Here ,
May 31, 2020

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I have been using Captivate for many years (since the old RoboDemo days), so I am aware of the settings to check for recording demos/assessments/training, but willing to check out something I may be missing. I've recently installed Captivate 64-bit v. 11.5.1 on a Windows 10 computer, and I am unable to capture any text boxes while recording for a software simulation running through Citrix. I have not had problems with this in the past for this same application. It captures the text entry like it would a drag-and-drop interaction, as an animation. I have a text-entry heavy application that I am attempting to build out quickly, but manually adding TEB for each interaction is becoming quite tedious. Other info - the software runs through Citrix and captures all other interactions. I have cleared prefs and runs the app as an Administrator, all without any success. Any help would be so very greatly appreciated, as I am running on a tight deadline (as we all tend to do)!

Thanks!!!

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Adobe Community Professional ,
Jun 01, 2020

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Hi,

sorry, this is not an issue I was able to replicate.

Did you report it as a posible bug?

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Most Valuable Participant ,
Jun 01, 2020

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Probably this problem is due to the fact that the software to be captured is running through Citrix. Do you have the same issues when creating a training/assessment simulation of software running on your system?

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New Here ,
Jun 01, 2020

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Good morning,

 

@Lilybiri, I was just coming into this to post that it seems to be a Citrix issue. It must be something in this latest instance of Citrix that is preventing the capture, as I have been able to capture this same Citrix application successfully in the past (though that was also on a company-owned computer). I know this is not a Citrix support site, but if anyone has any suggestions for settings to check or workarounds, that would be great, since I am unable to be in the office at this time.

 

Thank you for your assistance,

 

Trevor

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