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Unable to view interactive PDF published from Captivate in Adobe Reader

New Here ,
Oct 28, 2019

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I have published several interactive PDF's from Captivate.  I am able to view them, and so is one other person.  However, the people who really need to view the published pdf cannot.  I get them to open it in Adobe Acrobat/Reader, and it just results in a white screen.  I have sent them settings to compare with mine for Adobe Reader, and they have the same settings. How can I get them to view the .pdf?  It is the only output they can view, as we have restrictions to file types so I cannot publish as .htm.

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Unable to view interactive PDF published from Captivate in Adobe Reader

New Here ,
Oct 28, 2019

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I have published several interactive PDF's from Captivate.  I am able to view them, and so is one other person.  However, the people who really need to view the published pdf cannot.  I get them to open it in Adobe Acrobat/Reader, and it just results in a white screen.  I have sent them settings to compare with mine for Adobe Reader, and they have the same settings. How can I get them to view the .pdf?  It is the only output they can view, as we have restrictions to file types so I cannot publish as .htm.

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Most Valuable Participant ,
Oct 28, 2019

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Interactive pdf needs the Flash Player. Did they have it?

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RodWard LATEST
Adobe Community Professional ,
Oct 28, 2019

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Multimedia PDFs, as useful as they might have been up till now, are going the way of the digital dinosaur and should be abandoned as a delivery strategy unless Adobe brings out a version that can embed multimedia HTML5.

 

As Lieve has pointed out the only way PDFs were able to play Captivate content before was due to the ability to install a Flash player in the application.  But since end of life for Flash is just a few months away now, this is no longer really a viable option.

 

You need to rethink your e-learning delivery strategy.

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