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Unstable output in Captivate 2017

New Here ,
Mar 13, 2020

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I'm new to Captivate. When I publish a project it's a bit unstable. On some slides it doesn't show the background--but the next time I run the file it does show the background. If I pause the playback for more than a minute, the whole thing becomes totally wonky--user interactions stop working. My audio won't play in Chrome but it does play in Edge. And when I set a slide to Pause on exit--why doesn't it do that?

 

Any ideas? Thanks--Dale

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Unstable output in Captivate 2017

New Here ,
Mar 13, 2020

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I'm new to Captivate. When I publish a project it's a bit unstable. On some slides it doesn't show the background--but the next time I run the file it does show the background. If I pause the playback for more than a minute, the whole thing becomes totally wonky--user interactions stop working. My audio won't play in Chrome but it does play in Edge. And when I set a slide to Pause on exit--why doesn't it do that?

 

Any ideas? Thanks--Dale

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Mar 13, 2020 0
Most Valuable Participant ,
Mar 13, 2020

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Which exact version number, please? You find it under Help, About Captivate.

How did you test? After publishing to HTML and uploading to a webserver? The On Exit event of a slide is not always to be trusted, there are other ways to have them pausing like a presentation slide (why do you want tht for eLearning is wierd).

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Mar 13, 2020 0
New Here ,
Mar 13, 2020

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Lilybiri--

 

It's version 10.0.0.192. I publish the course to my computer and test it there. I want some slides to pause because they have text on them and I have to give the user time to read it. I don't do this on narration slides. What's a better way to pause a slide?

I'm coming to this after using Articulate Storyline--but my current employer insists on Captivate--so it has a steep learning curve.

 

Thanks much--Dale

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Mar 13, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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Your version is not the latest.  Try updating to 10.5 and republish.  However, the actual cause might also be due to other factors.  Update first then look deeper.

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Mar 14, 2020 0
Most Valuable Participant ,
Mar 14, 2020

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Small typo made by Rod. There has never been a version 10.5, the most reb cent version of CP2017 is 10.0.1.299. Totally agree that you should upgrade because it is fixing bugs.

 

To pause the slide, I would prefer to have a Next button on the slide, not use the playbar. That gives the conntrol to the learner. Having some slides paused and others not paused is pretty confusing, but a Next button will be recognized immediately.

Sure Captivate doesn't look like Powerpoint. Take some time to learn Captivate. Doing so without some proper training often leads to a steep learning curve.

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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Woops! My bad.

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Mar 14, 2020 0
New Here ,
Mar 16, 2020

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Thanks guys. I'll have to discuss getting an updated version of CP 2107 from my employer, since they are the licensee. So I take it from your comments that adding a Forward button to the slides automatically causes them to stop--a button that's coded "on success, go to the next slide." Is this correct. 

 

Thanks--Dale

 

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Mar 16, 2020 0
Most Valuable Participant ,
Mar 16, 2020

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Indeed, if you keep the default setting of Pausing the timeline in the Timing Properties panel. Let me offer you a link about Pausing the Timeline:

http://blog.lilybiri.com/pausing-captivates-timeline

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Mar 16, 2020 0
New Here ,
Mar 16, 2020

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Lilybiri--Thanks much. This is very helpful.

 

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Mar 16, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Mar 16, 2020

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You're welcome!

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Mar 16, 2020 0