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Update option in the Help menu is grayed out

Engaged ,
Nov 09, 2018

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Working with a group that just got Captivate 9 and don't have the most current version.  When we try to use the Update option from the help menu it is grayed out.  I had instructions on going into the C drive and changing a value from 1 to 0 and reopening Captivate but that isn't working either.  I'm open to more ideas.

Thank you,

Susan

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Update option in the Help menu is grayed out

Engaged ,
Nov 09, 2018

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Working with a group that just got Captivate 9 and don't have the most current version.  When we try to use the Update option from the help menu it is grayed out.  I had instructions on going into the C drive and changing a value from 1 to 0 and reopening Captivate but that isn't working either.  I'm open to more ideas.

Thank you,

Susan

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Nov 09, 2018 0
Most Valuable Participant ,
Nov 09, 2018

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Admininstrator rights? Special type of license?

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Nov 09, 2018 0
Adobe Community Professional ,
Nov 10, 2018

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No, I don't believe it's an administrator rights issue. I don't run Captivate with Administrator rights and am able to use the Check for Updates feature.

I seem to recall that when I worked within a corporate environment I couldn't update my Adobe software on my own. It might be that your I.T. department manages your software for you but they may not be aware that there is an update. Send them a request and they should be able to silently deploy the update to your system.

It usually helps if you point out that this update includes security fixes. They tend to be more proactive when security is potentially at risk.

Paul Wilson, CTDP | https://captivateteacher.com

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