URGENT HELP: Audio Export Issue with Cp 2019

[juned72096770]

I am hoping someone has a resolution for an issue we are having with exporting audio files using Cp 2019, Windows 7.  When using the Audio Management, Export audio files, select all the files, a message asks if I want to overwrite existing files (even when there aren't and existing files to replace), which we are saying yes to, it is only exporting the first file. We have tried creating a brand new course, creating new audio files and trying again, does the same thing but it is only on one laptop! I have compared settings with mine, and everything I can think of, and still cannot figure out this issue.

We have uninstalled and reinstalled Captivate 2019 at least 3 times, and it still does the same thing every time my team member uses it. I am at a loss because I can create new and it works perfectly, but it fails when I try to open her file, and I am saving it as a new name too.

We are working off our hard drives and not on a server.

[Lilybiri · Accepted solution]

May be off topic, but did you try to export from the Library? If you need these audio clips in another project, you can even open the present library as external library in that new project. I rarely use export, always external libraries.

[juned72096770]

Never heard of that, but it does work for now. We still need to figure out why it is an isolated event on one laptop. We use Cp a lot for the TTS.

Thanks!

June

[Lilybiri]

Libraries are a very useful feature of Captivate, but used very little which is a pity.

Have a look at:

Internal and External Libraries - Captivate blog

[RodWard]

If you are having an audio issue with one specific computer then you might want to look into updating the audio drivers on that computer.