Video Demo Captivate 2019 Subscription

[BS314]

Hello

I have recently subscribed and have searched the forum and not quite found my issue. I launch C2019 and then click andd create or double click the video demo. The larger window dissappears and then momenmts later the launch screen with the project options dissapears and the program closes. Software sim and the rest work but no the video demo.

Tried uninstalling and reinstalling but no joy.

Hp Spectre x360, i7, 16gb ram

[RodWard]

Are you launching Captivate with Run As Administrator privileges?

[BS314]

Hi Rod

Apologies for the tardy response. I did try running as admin before I reinstalled. When I get home I will try again.

Brock

[BS314]

Just tried to start a video demo with Captivate run as admin, same symptom occurs. Hard tyo find any other discussion on exactly this issue.