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Video Demo Captivate 2019 Subscription

New Here ,
Oct 03, 2018

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Hello

I have recently subscribed and have searched the forum and not quite found my issue. I launch C2019 and then click andd create or double click the video demo. The larger window dissappears and then momenmts later the launch screen with the project options dissapears and the program closes. Software sim and the rest work but no the video demo.

Tried uninstalling and reinstalling but no joy.

Hp Spectre x360, i7, 16gb ram

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Video Demo Captivate 2019 Subscription

New Here ,
Oct 03, 2018

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Hello

I have recently subscribed and have searched the forum and not quite found my issue. I launch C2019 and then click andd create or double click the video demo. The larger window dissappears and then momenmts later the launch screen with the project options dissapears and the program closes. Software sim and the rest work but no the video demo.

Tried uninstalling and reinstalling but no joy.

Hp Spectre x360, i7, 16gb ram

Views

72

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 03, 2018

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Are you launching Captivate with Run As Administrator privileges?

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New Here ,
Oct 03, 2018

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Hi Rod

Apologies for the tardy response. I did try running as admin before I reinstalled. When I get home I will try again.

Brock

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New Here ,
Oct 04, 2018

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Just tried to start a video demo with Captivate run as admin, same symptom occurs. Hard tyo find any other discussion on exactly this issue.

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