Video Demo - Crashes Captivate

[compumatter]

Having the same issue addressed here:

https://forums.adobe.com/thread/2511645 when I launch the software and

choose Video Demo the software crashes instantly.

Have deleted my preferences, run as administrator, no difference program

cannot be used (or purchased) as a result.

Sincerely,

Jay Lepore

(PII removed by moderator)

[Lilybiri]

Try using this link:

Adobe Captivate

[Markus5F9B]

Try this:

https://community.adobe.com/t5/captivate/video-demo-profile-makes-captivate-2019-crash/m-p/11626862?...

MS

[leeroyj95459048]

Logitech Brio is still crashing this program in July 2019

[sergepaulus]

Hello,I don't have Logitech software installed and I never succeeded in making a video demo with Captivate 2019...

[Lilybiri]

Are you on Windows? Do you run the application with the setting 'Run as Administrator'? Do you have a retina screen?

Are you connected to a docking station?  Do you use multiple monitors?

[sergepaulus]

Sorry for the late response. I work on a Macintosh. No retina screen but I'll check this on my laptop. On my work configuration I use multiple monitors.

[Markus5F9B]

This problem seems to still persist by November 2020! Also using 2019 version of Captivate and a Brio 4k.

MS

[Markus5F9B]

Try this:

https://community.adobe.com/t5/captivate/video-demo-profile-makes-captivate-2019-crash/m-p/11626862?...

MS

[Markus5F9B]

Update:

problem is still there. Video demo starts now but only if no webcam is selected after I removed OBS virtual cam.

after selecting my Brio in the recording settings, same crash behavior as before.

where can I file a bug?

MS

[RodWard]

Adobe Captivate (allegiancetech.com)

[June7even]

I had the same issue, but I uninstalled OBS studio, and the Video Demo began to work. If you have any video recording application installed on your computer, my advice will be to uninstall it.

[Lucien22983480yqz3]

OK 

Having the same issue addressed here:

https://forums.adobe.com/thread/2511645 when I launch the software and

choose Video Demo the software crashes instantly.

Have deleted my preferences, run as administrator, no difference program

cannot be used (or purchased) as a result.

Sincerely,

Jay Lepore

Owner

CompuMatter

Ofc: 360 299 2428

Email: jay@compumatter.com

[m3morgan]

In March 2024, the issue still exists.

[Lilybiri]

Problem is that it always works for me, except in the most recent verson 11.8.2. It is one of the reasons I still keep to 11.5.5.553