Video Demo Profile makes Captivate 2019 Crash

Community Beginner ,
Nov 25, 2020

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Hi community,

i read some threats about this and had that problem as well. I refused to be believe, that my LogiTech Brio 4k is the reason for Captivate 2019 crashing if i start Captivate with the Video Demo profile.

So here is what helped me:

I have OBS-Studio installed, including a virtual-cam plugin.

Removing the virtual camera did the trick for me.

What i had to do to get rid of the virtual camera was running the "virtualcam-uninstall" script as administrator from "C:\Program Files\obs-studio\data\obs-plugins\win-dshow".

 

Hope that helps you out there as well.

MS

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Advanced, Recording

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Adobe Community Professional ,
Nov 25, 2020

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I also have a Logitech BRIO and haven't been able to use Video Demo for some time now. This uninstall script works for me as well but as soon as I try to select the BRIO as my webcam Captivate crashes once again. It seems at best to be a temporary solution. I haven't been overly concerned about it since I exclusively use Camtasia for all the workflows that I previously used Video Demo for. 

Paul Wilson, CTDP

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New Here ,
Dec 01, 2020

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Thank you Markus, OBS virtual camera was the problem.

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New Here ,
Dec 02, 2020

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I'm having the same problem. I'm unable to start a video demo as it crashes right away. 

- I do not have a Logitech webcam. I have disconnected the existing webcam

- Captivate is updated to the latest release

- I had the OBS virtual cam, so I uninstalled it. Still same issue

- I uninstalled OBS, still same issue.  

 

Unable to create any video demo in the meantime. 

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New Here ,
Jan 04, 2021

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absolutely worked for me. But New question is "HOW to work with captivate demo video and OBS virtual cam at the same time?"

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