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Video encountered an internal error in Captivate 8

New Here ,
Dec 03, 2014

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Hello,

I am using Captivate 8 and have problems inserting mp4 files.

When inserting an mp4 file, I get the following message : Video encountered internel error. The result is the same whether it's event or synchronized.

Afterwards, Captivate 8 crashes.

Please help me find a solution to this highly annoying problem !

Annie St-Pierre

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Video encountered an internal error in Captivate 8

New Here ,
Dec 03, 2014

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Hello,

I am using Captivate 8 and have problems inserting mp4 files.

When inserting an mp4 file, I get the following message : Video encountered internel error. The result is the same whether it's event or synchronized.

Afterwards, Captivate 8 crashes.

Please help me find a solution to this highly annoying problem !

Annie St-Pierre

Views

760

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Community Beginner ,
Apr 25, 2017

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I'm also randomly getting this error using Adobe Captivate 9.0.0.223.

I am creating short clips in OpenShot 2.3.1 and attempting to insert as .mp4. The clips are approx 5mb in size. On first attempt it worked fine and looks fantastic as a topic intro screen with text overlay. 

On subsequent attempts I am getting the video encountered an internal error message. Will reboot and see if that solves the issue and report back. 

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Adobe Community Professional ,
Apr 25, 2017

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That version of Captivate 9  is not the current minor version.  I recommend you download and install the updates that will bring it up to 9.0.2.437.

When you update, make sure you follow all the suggestions in the Release Notes about deleting old Preference files etc.

Let us know afterward if the issue remains.

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Community Beginner ,
Apr 25, 2017

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Thanks RodWard​, I'm aware it's not current version but I'm hamstrung by a tight IT network in the environment I'm working with. We'll be moving to 10 once we are confident there are not bugs there.

I did manage to resolve this temporarily by rebooting Captivate and a fresh export of the .mp4 from OpenShot. Will keep your suggestions in mind if I come across it again.

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Community Beginner ,
Sep 19, 2017

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I recently came across this error and realized that it was my audio export settings in Media Encoder that was the cause of this error message. There may be other issues that cause this error, but in my case switching the audio to AAC solved the problem. I was able to place my mp4 video file in my Captivate project with no error message getting in the way.

MP4 audio.png

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New Here ,
Nov 14, 2019

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I ended up having to save my MP4 video file as a FLV file.  Not sure why that made a difference but, since FLV is an Adobe type, I thought I'd try it.

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RodWard LATEST
Adobe Community Professional ,
Nov 14, 2019

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FLV is a Flash video format.  You should really be converting this FLV to MP4 by re-encoding it with the Adobe Media Encoder.  Captivate accepts MP4 if done this way.

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