I am trying to insert a video into my Captivate project but I keep getting this message "Video encountered internal error"
1. Launch Captivate
3. Blank Project
6. Slide Video
7. From your computer
8. Browse file path > select file (file is saved on my desktop)
9. Progressive Download
12. Error message recieved
The videos I am selecting are .mp4 and I am using Captivate version 11.5.1
Nto all mp4 use the correct codec for Captivate. Try to re-encode (H264) with the Adobe Media Encoder which is available with Captivate.
Thanks so much for the reply! I added the file to the queue in media encoder - and it looks like it is already in H264 Match Source - High bitrate. Can you think of anything else it might be?
Having the same problem and I realized it's about the audio encoding.
I converted the videos with Media Encoder using AAC audio format and everything was OK after, I was able to import the videos into Captivate.