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Videos would not play. Sometimes

Engaged ,
Apr 12, 2019

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Hi there,

I use videos in the Captivate 2019 project of mine.

They are small ones - about 1 or 2 MB.

However, when I upload them on the Sharpoint LMS, sometimes they do not appear. Just the background of the slide would appear.

I believe this is only Chrome specific.

Here is what the debugger gives me. Anyone with ideas?

Thank you in advance

Bobby

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Videos would not play. Sometimes

Engaged ,
Apr 12, 2019

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Hi there,

I use videos in the Captivate 2019 project of mine.

They are small ones - about 1 or 2 MB.

However, when I upload them on the Sharpoint LMS, sometimes they do not appear. Just the background of the slide would appear.

I believe this is only Chrome specific.

Here is what the debugger gives me. Anyone with ideas?

Thank you in advance

Bobby

img.png

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152

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Most Valuable Participant ,
Apr 14, 2019

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Are you sure that Sharepoint is configured as LMS? Can you try to re-encode the mp4 using the Adobe Media Encoder? Do they play when you try uploading to another webserver?

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Engaged ,
Apr 14, 2019

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Hi there Lieve,

I am talking about an LMS that is called LMS 365. It is Sharepoint based LMS.

So that is ok.

I have tried re-enconding with Media Encoder but no change. I can not try on another server because we have limitations in the company.

I was thinking that the error that I shared could speaks about a known issue.

Thanks

Bobby

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Most Valuable Participant ,
Apr 15, 2019

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I have not seen a similar issue reported yet, but can have missed it of course?.

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Engaged ,
Apr 16, 2019

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I think it is not Captivate issue but rather Chrome but thought someone might have seen the error already

Thanks Lieve

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Engaged ,
May 16, 2019

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This becomes a real serios issue for us. We have nice 5-sec videos done in Blender as intros for the different topics.

Sometimes they would not play...

Here are the details of the error I get. Anyone with ideas or similar experiences?

Looking at the last line I think the issue refers to this one described by Joe Ganci already. Seems that it is the Autoplay issue again?

VM11329:2657 Uncaught (in promise) DOMException

The problem with running audio and/or video on the first slide in Chrome - eLearning

Thanks so much in advance

Bobby

VM11329:2435 src = https://xxxxx/_layouts/15/efi_scorm/efiscormgetglobalresourcesashxefiscorm/course/namecourse/ScormsS... error code = 4 n/w state = 3

VM11329:2435 Event

bubbles: false

cancelBubble: false

cancelable: truecomposed: false

currentTarget: nulldefaultPrevented: false

eventPhase: 0

isTrusted: true

path: [video#cpnvc3]

returnValue: true

srcElement: null

target: null

timeStamp: 85224.21000000031

type: "error"

__proto__: Event

VM11329:2872 91384_5037026

VM11329:2872 a.FrameSet

afrom: undefined

alwaysPause: true

areDimensionsCalculated: false

ato: undefined

children: [cp.AutoShape]

considerForUpdate: true

dblClick: false

dependents: undefined

effectIsStarted: false

element: div#menu_Laws.cp-frameset

from: 2665

hasEffect: undefined

htmlDependents: []

isCpObject: true

isRegistered: false

isStarted: false

itemCanvasData: {b: Array(4), uid: 89725, sr: ƒ, ip: "dr/menu_Laws.png", dn: "menu_Laws", …}

itemData: {type: 612, from: 2665, to: 2754, rp: 0, rpa: 0, …}

keyHandler: ƒ (a,c,g)

mAnimationList: {}

mCurrentDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}

mDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}

mForceUpdateFrameData: true

mForceUpdateFrameDataDueToResizeWindow: false

mOrderedAnimationList: []

mOutDisplayData: a.PptxAnimatableDisplayData {mData: Array(0), mColorLengthData: Array(0), mColorRedraw: Array(0), mRedraw: false, mDataRelative: {…}}

mTriggerTimelineId: undefined

mUniqueName: "menu_Laws"

m_triggerTimelineIds: ["t_89725_91384_5037026"]

pa: -1

timeline: Window {postMessage: ƒ, blur: ƒ, focus: ƒ, close: ƒ, parent: Window, …}

to: 2754

transIn: 0

transOut: 0

type: 612

__proto__: a.DisplayObject

VM11329:2657 Uncaught (in promise) DOMException

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