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Vidoes in captivate not showing up

New Here ,
Feb 27, 2020

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I'm developing a course and added videos. They were working fine then all of a sudden they went blank and are no longer visible after publishing. Did Adobe change something in an update that might have caused this? I saved the videos in media encoder as a H264 so it was HTML5 compatable. I then imported them in through Media, saved it a Event Video, with a Progressive download, Does anyone know how to resolve this issue so that I can get the videos back? Please help.

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Vidoes in captivate not showing up

New Here ,
Feb 27, 2020

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I'm developing a course and added videos. They were working fine then all of a sudden they went blank and are no longer visible after publishing. Did Adobe change something in an update that might have caused this? I saved the videos in media encoder as a H264 so it was HTML5 compatable. I then imported them in through Media, saved it a Event Video, with a Progressive download, Does anyone know how to resolve this issue so that I can get the videos back? Please help.

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Audio and video

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183

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Feb 27, 2020 0
Most Valuable Participant ,
Feb 27, 2020

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Are the videos in the vr subfolder of the published folder? 

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Feb 27, 2020 0
New Here ,
Mar 02, 2020

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both the ones in the vr folder are not the same name as the ones in the publishing folder its like when it gets published the name gets changed. I tried clearing out my cache to and that didn't work.

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Mar 02, 2020 0
New Here ,
Mar 02, 2020

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I did discover something doing a test. Importing the video which is (a full size screen within the user interface) through media the video didn't show up at all. Importing it as a interactive video it did, but if you place any object on that slide either above or below the layer on the same slide on top of the video it will not show up. If you don't place anything on top of it or make the video smaller it will work. I had objects on top before and there wasn't an issue. I don't need to use it as an interactive video, I just need the video that plays and still be able to place objects on top of it when I need it. Anybody know what changed? This is really going to be a huge problem if you can't place any objects onto a slide with a video and it can only be an interactive video. Is there something missing? Does anyone else have this issue?

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Mar 02, 2020 0
Most Valuable Participant ,
Mar 02, 2020

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Each slide video will show up as 'Interqctive video' because it will have the two extra layers which you do not need to use.  I find it confusing, and have logged a bug report, without any response. Did you insert the video as slide video using the Media button?

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Mar 02, 2020 0
New Here ,
Mar 02, 2020

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yes I did. I found the issue its with the web object that was on another slide that I was using as rest of project that was causing the videos to be hidden. I had to do a work around to get it to work. With the web object sitting on top its really causing a lot of problems in a course that I've never had to deal with before. I'm hoping Adobe will come up with a solution for that it will solve a lot of problems and not have to do a lot work arounds to get other slides to show up when you use them.

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Mar 02, 2020 0