Vimeo Interactive Video

[nzgleaton]

Just got Captivate 11 update 11.5.0.476, with the new Vimeo option in Interactive Video. I've tried a handful of Vimeo files, and the same thing happens. It gets to 50% when loading, then it hangs up. I'm forced to cancel to get out of it, and get a message "Video encountered an internal error."

I know the videos are good. We've used them in many other places.

Any ideas?

[sajithsaam]

I am also facing the same issue with youtube video. It got stuck at 50%

[Paul Wilson CTDP]

It might help your Captivate colleagues if you provided some examples for us to test on our own systems. Without that, we can only guess at what the problem might be.

[sajithsaam]

Please share your email ID so that I can send you the source file/screen capture video

[Jacob Hokland]

Any news on this issue?

[learnondemanda]

I am having the same issue, and seems to only happen to PC users, not Mac. Any workarounds found on this would help! 

[eisaacwachira]

It seems the issue has yet to be resolved. I am having the same issue with vimeo videos. It is however working fine with youtube videos. Whenever i try to insert vimeo video using the option provided, it just freezes at 100% and i get a notification that there is an internal video error.

[Paul Wilson CTDP]

This issue has been resolved in version 11.5.5.553 for the PC, or version 11.5.5.676 for the Mac.

https://helpx.adobe.com/captivate/release-note/adobe-captivate-2019-update-5-release-notes.html 

[eisaacwachira]

Hi Paul,

Thanks for replying. I love your tutorials.

The issue is still present in the new version.11.5.5.553 as per the screenshot below.

When I tried inserting this vimeo video https://vimeo.com/469242214/5a60c8ff0b

The screen freezes at this point below:

This is then followed by the following error message: