Just got Captivate 11 update 22.214.171.1246, with the new Vimeo option in Interactive Video. I've tried a handful of Vimeo files, and the same thing happens. It gets to 50% when loading, then it hangs up. I'm forced to cancel to get out of it, and get a message "Video encountered an internal error."
I know the videos are good. We've used them in many other places.
I am also facing the same issue with youtube video. It got stuck at 50%
It might help your Captivate colleagues if you provided some examples for us to test on our own systems. Without that, we can only guess at what the problem might be.
Please share your email ID so that I can send you the source file/screen capture video
Any news on this issue?
I am having the same issue, and seems to only happen to PC users, not Mac. Any workarounds found on this would help!
It seems the issue has yet to be resolved. I am having the same issue with vimeo videos. It is however working fine with youtube videos. Whenever i try to insert vimeo video using the option provided, it just freezes at 100% and i get a notification that there is an internal video error.
This issue has been resolved in version 126.96.36.1993 for the PC, or version 188.8.131.526 for the Mac.
Thanks for replying. I love your tutorials.
The issue is still present in the new version.184.108.40.2063 as per the screenshot below.
When I tried inserting this vimeo video https://vimeo.com/469242214/5a60c8ff0b
The screen freezes at this point below:
This is then followed by the following error message: