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Vimeo Interactive Video

Community Beginner ,
Jul 12, 2019

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Just got Captivate 11 update 11.5.0.476, with the new Vimeo option in Interactive Video. I've tried a handful of Vimeo files, and the same thing happens. It gets to 50% when loading, then it hangs up. I'm forced to cancel to get out of it, and get a message "Video encountered an internal error."

I know the videos are good. We've used them in many other places.

Any ideas?

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Vimeo Interactive Video

Community Beginner ,
Jul 12, 2019

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Just got Captivate 11 update 11.5.0.476, with the new Vimeo option in Interactive Video. I've tried a handful of Vimeo files, and the same thing happens. It gets to 50% when loading, then it hangs up. I'm forced to cancel to get out of it, and get a message "Video encountered an internal error."

I know the videos are good. We've used them in many other places.

Any ideas?

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Jul 12, 2019 0
New Here ,
Jul 15, 2019

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I am also facing the same issue with youtube video. It got stuck at 50%

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Jul 15, 2019 0
Adobe Community Professional ,
Jul 16, 2019

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It might help your Captivate colleagues if you provided some examples for us to test on our own systems. Without that, we can only guess at what the problem might be.

Paul Wilson, CTDP | https://www.youtube.com/paulwilsonlearning

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Jul 16, 2019 0
New Here ,
Jul 16, 2019

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Please share your email ID so that I can send you the source file/screen capture video

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Jul 16, 2019 0
Participant ,
Nov 06, 2019

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Any news on this issue?

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Nov 06, 2019 0
New Here ,
May 08, 2020

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I am having the same issue, and seems to only happen to PC users, not Mac. Any workarounds found on this would help! 

 

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May 08, 2020 2
Community Beginner ,
Nov 07, 2020

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It seems the issue has yet to be resolved. I am having the same issue with vimeo videos. It is however working fine with youtube videos. Whenever i try to insert vimeo video using the option provided, it just freezes at 100% and i get a notification that there is an internal video error.

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Nov 07, 2020 0
Adobe Community Professional ,
Nov 07, 2020

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This issue has been resolved in version 11.5.5.553 for the PC, or version 11.5.5.676 for the Mac.

https://helpx.adobe.com/captivate/release-note/adobe-captivate-2019-update-5-release-notes.html 

Paul Wilson, CTDP | https://www.youtube.com/paulwilsonlearning

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Nov 07, 2020 0
Community Beginner ,
Nov 08, 2020

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Hi Paul,

Thanks for replying. I love your tutorials.

The issue is still present in the new version.11.5.5.553 as per the screenshot below.

eisaacwachira_0-1604844607365.png

 

When I tried inserting this vimeo video https://vimeo.com/469242214/5a60c8ff0b

The screen freezes at this point below:

eisaacwachira_1-1604844732735.png

 

This is then followed by the following error message:

eisaacwachira_2-1604844763056.png

 

 

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Nov 08, 2020 0