VR hotspots not displaying on work area

New Here ,
Jun 24, 2019 Jun 24, 2019

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I'm starting to dig into Captivate's VR capabilities and am running across an issue where none of the Hotspot icons are displaying anywhere on my workspace. it appears on the timeline and I can adjust actions and properties, but it is not showing on the workarea itself.

I've loaded the VR Demo and all those hotspots display fine. It seems to be when I want to add my own that it doesn't seem to want to work.

Any ideas?

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correct answers 1 Correct Answer

Adobe Employee , Jun 25, 2019 Jun 25, 2019
Hi,This issue seems strange to me and sorry for the inconvenience caused. Could you please try clearing your preferences.1.Go to: Installation folder->Utils->ClearPreferncesWin / ClearPreferncesMAC based on your OS. 2.Relaunch captivateI am hoping this should resolve your issue. Let me know how this goes.Thanks,Charu

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Most Valuable Participant ,
Jun 24, 2019 Jun 24, 2019

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Can you tell which version you are using, as found under Help, About Captivate. There have been two updates.

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New Here ,
Jun 24, 2019 Jun 24, 2019

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Sure can. 11.5.0.476

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Most Valuable Participant ,
Jun 25, 2019 Jun 25, 2019

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I checked it out, coucln't reproduce the issue.  WOuld have suggested same recommendation as Charu offered. You'll need to have CP closed and with administrator rights.

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Adobe Employee ,
Jun 25, 2019 Jun 25, 2019

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Hi,

This issue seems strange to me and sorry for the inconvenience caused. Could you please try clearing your preferences.

1.Go to: Installation folder->Utils->ClearPreferncesWin / ClearPreferncesMAC based on your OS.

2.Relaunch captivate

I am hoping this should resolve your issue. Let me know how this goes.

Thanks,

Charu

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New Here ,
Jun 25, 2019 Jun 25, 2019

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Ran twice ClearPreferncesWin, restarted three times.   Some where in there it got cleared up. Really weird.  Thanks

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