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Webcam is Busy when creating a Video Demo

New Here ,
Feb 21, 2020

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Hi, I have a problem using the Adobe Captivate on my Macbook Pro.

Mac System: macOS Catalina 10.15.3(19D76)

Captivate Version: 2019 Release 11.5.4.613

 

When I start to creat a video demo, it pops up a problem says the Webcam is Busy, but actually I did't use/open any Apps or Any softwares but Captivate. I attached a picture regard the problem I met. 

Webcam is Busy.png

It would be highly appreciated if anybody do knows how to fix this issue.

 

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Webcam is Busy when creating a Video Demo

New Here ,
Feb 21, 2020

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Hi, I have a problem using the Adobe Captivate on my Macbook Pro.

Mac System: macOS Catalina 10.15.3(19D76)

Captivate Version: 2019 Release 11.5.4.613

 

When I start to creat a video demo, it pops up a problem says the Webcam is Busy, but actually I did't use/open any Apps or Any softwares but Captivate. I attached a picture regard the problem I met. 

Webcam is Busy.png

It would be highly appreciated if anybody do knows how to fix this issue.

 

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Feb 21, 2020 0
New Here ,
May 01, 2020

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I have the same problem

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May 01, 2020 0
New Here ,
May 29, 2020

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I have the same problem and technical support tried for an hour to fix it. No luck. Any suggestions.

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May 29, 2020 0
Adobe Community Professional ,
May 29, 2020

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If the webcam is a USB webcam, did you try unplugging and replugging it?

 

If it is a webcam on your laptop, you could try removing it in Device Manager and then rebooting your PC again so that the operating system sets up the web cam again plug and play. 

 

If it is still blocked, some other app or driver must be taking control of the webcam and preventing Captivate from using it.  If on Windows, type the keyword 'camera' into the search bar at the bottom of your screen to ope the Camera app and see if that is able to use the webcam.

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May 29, 2020 0
New Here ,
Jun 07, 2020

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Thank you. With Adobe technical support we unplugged and re-plugged and still same message. We set up a Guest Accout and no solution. Technical support has now spent 2+ hours and three calls and no solution.

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Jun 07, 2020 0
New Here ,
Jun 07, 2020

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I forgot to mention that my USB webcam is the Logitech Brio camera. Captivate says WebCam is busy with Brio unplugged and we are just using the embedded FaceTime camera.

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Jun 07, 2020 0
Explorer ,
Sep 26, 2020

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I just have Facetime camera and keeps saying the same error message! 😞

 

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Sep 26, 2020 0
Explorer ,
Sep 26, 2020

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Same problem here, with the embedded webcam in my MacBook Pro... What a crap! New feature that doesn't work???

 

Anyone, any help??? hellooo???

 

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Sep 26, 2020 0