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weird portrait video issue in Captivate 2019 and fix

Community Beginner ,
Dec 30, 2019

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My SME recorded a video for me in portrait mode. The dimensions are 1080x1920. CP imports it sideways so that it's 1920x1080. If I change the height to 720 the width will be 1280 (logicly) it still appears sideways on the filmstrip filmstrip viewfilmstrip view

 

 

 

 

 

 

 

 

 

 

When I preview it in HTML5 in browser it appears upright in portrait, scaled to 405x720 which is actually how I need it.

image.png

I had to do the math to get the blue smartshape background the right size but it worked. Does anyone know why this happens? Is it a bug or is it a browser thing? Since it plays the way I want it responses arn't urgent but if there is a way to make it look the same in the filmstrip as in the browser I would love to know for future reference.

Thanks!

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Audio and video, Import export

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weird portrait video issue in Captivate 2019 and fix

Community Beginner ,
Dec 30, 2019

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My SME recorded a video for me in portrait mode. The dimensions are 1080x1920. CP imports it sideways so that it's 1920x1080. If I change the height to 720 the width will be 1280 (logicly) it still appears sideways on the filmstrip filmstrip viewfilmstrip view

 

 

 

 

 

 

 

 

 

 

When I preview it in HTML5 in browser it appears upright in portrait, scaled to 405x720 which is actually how I need it.

image.png

I had to do the math to get the blue smartshape background the right size but it worked. Does anyone know why this happens? Is it a bug or is it a browser thing? Since it plays the way I want it responses arn't urgent but if there is a way to make it look the same in the filmstrip as in the browser I would love to know for future reference.

Thanks!

Topics

Audio and video, Import export

Views

81

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Dec 30, 2019

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Can you check the exact version number under Help, About Captivate?

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Community Beginner ,
Dec 30, 2019

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It's 11.5.1.499. I believe that's the latest.

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