What does "www.adobe.com refused to connect" mean?

Jan 04, 2021

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When I launch a course from our LMS (Infor) in Chrome, I get a gray page and the error of  www.adobe.com refused to connect. I do not get this error when launching in IE.

 

Can anyone explain what this error is telling me? What is going wrong in Chrome? What are the steps to fix it? I can't have the solution always be "just do it in IE".

 

The course has been published in HTML, it passes the HTML tracker. So why won't it open in Chrome?

 

Any help would be greatly appreciated. 

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What does "www.adobe.com refused to connect" mean?

Jan 04, 2021

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When I launch a course from our LMS (Infor) in Chrome, I get a gray page and the error of  www.adobe.com refused to connect. I do not get this error when launching in IE.

 

Can anyone explain what this error is telling me? What is going wrong in Chrome? What are the steps to fix it? I can't have the solution always be "just do it in IE".

 

The course has been published in HTML, it passes the HTML tracker. So why won't it open in Chrome?

 

Any help would be greatly appreciated. 

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Jan 04, 2021 0
Jan 04, 2021

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I would reach out to CaptivateHelp@Adobe.com and see if they can work with you to solve the problem.  

Paul Wilson, CTDP | https://www.youtube.com/paulwilsonlearning

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Jan 04, 2021 0
Jan 18, 2021

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Hi

 

Experiencing the same issue using Success Factors LMS.

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Jan 18, 2021 0
Jan 18, 2021

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Is this HTML5 content, SWF content, or dual output?

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Jan 18, 2021 0
Jan 18, 2021

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We're having a similar issue.  Content is published to dual output.  Any ideas?  Content does not seem to default to HTML5 output.

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Jan 18, 2021 0
Jan 18, 2021

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With dual output it will default to SWF output when you use a desktop or a laptop. You don't want that anymore, re-publish only to HTML5. Tammy Moore somewhere posted a workaround by replacing the present dual launch file by an edited index.html file. Maybe you can try to find it? Sorry but I just was ready to leave.

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Jan 18, 2021 0
Jan 18, 2021

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If you are still using Dual Output (SWF/HTML5) you need to remember that buried inside the code of the default HTML template pages in Captivate there are links to the Adobe website where you would be sent to download the Flash Player if the content detected you did not have Flash Player in your web browser.

 

Now that Flash is dead and browser suppliers have turned off Flash support this code would be trying to reach the Adobe website link to download Flash.  I haven't checked this but I strongly suspect Adobe no longer allows Flash Player to be downloaded anymore.

 

So the messages you are all seeing at the moment are just yet another symptom of the death of Flash.  You need to either republish ONLY to HTML5 or use that Redirect hack Lilybiri mentioned where you replace the multiscreen.html page with one that simply redirects to the HTML5 output by default.

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Jan 18, 2021 0
Jan 18, 2021

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Republishing the files in HTML5 only has resolved issue. 

 

This workaround has been confirmed by Adobe as well.

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Jan 18, 2021 0
Jan 18, 2021

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Do you use Adobe fonts?

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Jan 18, 2021 0