When I try to install Adobe Captivate it on my PC, it gives me a blank screen.

[floliveira]

Win 7 64Bits Service Pack 1
Intel Core i7 3.10Ghz
8Gb Ram

[Lilybiri]

Where did you download the installatino files?

[fabioa76316148]

Adobe Site

[Lilybiri]

You have administrator rights, I supppose. Are you behind a firewall in a company?

If not behind a firewall, maybe something went wrong when downloading the installation files, can you try again? Are you on Windows or Mac?

[fabioa76316148]

Yes I have full permissions in my machine. I tried to shut down firewall and download the installation files again but it didn't work out. I'm using Windows

[Lilybiri]

I am just a user myself. Will try to contact staff to help you out. Something on your system must be preventing the installation. Do you use an anti-virus application? 

[Flownex@M-Tech]

We had a similar problem.

This post got us further: https://helpx.adobe.com/africa/tech-comm-suite/kb/blank-screen-install-robohelp-framemaker-2019.html

It is not directed at Captivate but FrameMaker -> I think both are part of the Technical Communication Suite so it might work.

Something else that was required later was updating .NET Framework through Windows updates.

Hope it helps.

[Vaibhav Vishwakarma]

Hi,

Kindly follow the steps mentioned in the below URL and try to install again.

https://helpx.adobe.com/in/captivate/kb/captivate-installation-blank-page-sign.html

Hopefully this should resolve the issue.

Regards

Vaibhav