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When I try to install Adobe Captivate it on my PC, it gives me a blank screen.

New Here ,
Nov 05, 2019

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Win 7 64Bits Service Pack 1
Intel Core i7 3.10Ghz
8Gb Ram

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Installation and licensing

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When I try to install Adobe Captivate it on my PC, it gives me a blank screen.

New Here ,
Nov 05, 2019

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error.png

 

 

Win 7 64Bits Service Pack 1
Intel Core i7 3.10Ghz
8Gb Ram

TOPICS
Installation and licensing

Views

286

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Nov 05, 2019 0
Most Valuable Participant ,
Nov 05, 2019

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Where did you download the installatino files?

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New Here ,
Nov 05, 2019

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Adobe Site

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Nov 05, 2019 0
Most Valuable Participant ,
Nov 05, 2019

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You have administrator rights, I supppose. Are you behind a firewall in a company?

If not behind a firewall, maybe something went wrong when downloading the installation files, can you try again? Are you on Windows or Mac?

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Nov 05, 2019 0
New Here ,
Nov 05, 2019

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Yes I have full permissions in my machine. I tried to shut down firewall and download the installation files again but it didn't work out. I'm using Windows

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Nov 05, 2019 0
Most Valuable Participant ,
Nov 05, 2019

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I am just a user myself. Will try to contact staff to help you out. Something on your system must be preventing the installation. Do you use an anti-virus application? 

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Nov 05, 2019 0
New Here ,
Nov 05, 2019

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We had a similar problem.

This post got us further: https://helpx.adobe.com/africa/tech-comm-suite/kb/blank-screen-install-robohelp-framemaker-2019.html

It is not directed at Captivate but FrameMaker -> I think both are part of the Technical Communication Suite so it might work.

Something else that was required later was updating .NET Framework through Windows updates.

Hope it helps.

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Nov 05, 2019 0
Alexab LATEST
Adobe Employee ,
Nov 05, 2019

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Hi,

 

Kindly follow the steps mentioned in the below URL and try to install again.

 

https://helpx.adobe.com/in/captivate/kb/captivate-installation-blank-page-sign.html

 

Hopefully this should resolve the issue.

 

Regards

Vaibhav

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