When installing Adobe Captivate (2019 release) a blank white screen appears after the sign-in screen

New Here ,
Sep 29, 2020 Sep 29, 2020

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When installing Adobe Captivate (2019 release) a blank white screen appears after the sign-in screen. Tried the instructions mentioned in https://helpx.adobe.com/in/captivate/kb/captivate-installation-blank-page-sign.html. . But dint help. Please suggest.

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Most Valuable Participant , Sep 29, 2020 Sep 29, 2020
OK, will try to contact a staff member. BTW did you try to sign out and back in to the CC application which should have been installed along with Captivate? CC statnds for Creative Cloud. Although CP is not part of it, it is needed to be able to use Adobe fonts.

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Most Valuable Participant ,
Sep 29, 2020 Sep 29, 2020

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Mac or Windows?

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Hi,

Its on Windows.

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Most Valuable Participant ,
Sep 29, 2020 Sep 29, 2020

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OK, will try to contact a staff member.

BTW did you try to sign out and back in to the CC application which should have been installed along with Captivate? CC statnds for Creative Cloud. Although CP is not part of it, it is needed to be able to use Adobe fonts.

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New Here ,
Sep 30, 2020 Sep 30, 2020

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Thank you! Installed Adobe captivate using CC application. 

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