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I recently downloaded and installed adobe captivate on my computer. I am the only employee at my agency that has a license. When I contact adobe captivate to get support, I am informed to contact my administror. Who is my administrator? Where can I get this infromation?
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At your agency, do you have an IT department or individual that handles all the agency software licensing purchases?
I see your handle has a .gov extension so it seems there is someone handling them on your behalf.
I would start there.