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Why can't I get my image to display on posts?

Community Beginner ,
May 08, 2018

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I've tried updating my profile image several times and it displays in my profile, but not on comments/testimonial posts etc.  It's smaller than 8 MB and I've tried it as jpg and png, but it still just shows the white avatar instead of my image.  Any recommendations about what I need to do to fix it?

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Correct answer by Lilybiri | Most Valuable Participant

It depends: StagPrime is referring to the profile on the Jive forums. If you are only working from the eLearning Community, there are alot less settings for the profile than in the Jive forums. You can come to this thread in Jive by clicking this URL:

Re: Why can't I get my image to display on posts?

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Why can't I get my image to display on posts?

Community Beginner ,
May 08, 2018

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I've tried updating my profile image several times and it displays in my profile, but not on comments/testimonial posts etc.  It's smaller than 8 MB and I've tried it as jpg and png, but it still just shows the white avatar instead of my image.  Any recommendations about what I need to do to fix it?

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Correct answer by Lilybiri | Most Valuable Participant

It depends: StagPrime is referring to the profile on the Jive forums. If you are only working from the eLearning Community, there are alot less settings for the profile than in the Jive forums. You can come to this thread in Jive by clicking this URL:

Re: Why can't I get my image to display on posts?

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Advocate ,
May 08, 2018

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When you go to edit your communities profile, go to the privacy tab.

Do you have the  profile images set to show for everyone?

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Community Beginner ,
May 08, 2018

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I don't see that as an option anywhere.  The only setting I see is for name and I have that set to public.  Where exactly is that setting found?

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Most Valuable Participant ,
May 08, 2018

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Not sure if it is that easy, maybe if you created your profile recently. I also have a profile image that is different from the avatar displayed everywhere next to my posts.  In the Adobe Jive forums that avatar appears consistently. In the eLearning Community sometimes my profile photo appears, sometimes my avatar. It doesn't bother me. My Privacy settings are correct, but the avatar was the first image I ever uploaded over 10 years ago.

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Most Valuable Participant ,
May 08, 2018

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It depends: StagPrime is referring to the profile on the Jive forums. If you are only working from the eLearning Community, there are alot less settings for the profile than in the Jive forums. You can come to this thread in Jive by clicking this URL:

Re: Why can't I get my image to display on posts?

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Community Beginner ,
May 08, 2018

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There are a lot more settings over there, thanks; I've added my image as an avatar and it's showing as "pending" so I'll see if that does the trick. Really appreciate your help!

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