Highlighted

Why is iPhone XR Capture Screen image squashed

New Here ,
Nov 28, 2018

Copy link to clipboard

Copied

I'm trying to capture a training video on my iPhone XR and the screen image is squashed as shown in the image below. How can I make it normal size?

Screen Shot 2018-11-28 at 10.13.55.png

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Why is iPhone XR Capture Screen image squashed

New Here ,
Nov 28, 2018

Copy link to clipboard

Copied

I'm trying to capture a training video on my iPhone XR and the screen image is squashed as shown in the image below. How can I make it normal size?

Screen Shot 2018-11-28 at 10.13.55.png

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 28, 2018 1
Most Valuable Participant ,
Nov 28, 2018

Copy link to clipboard

Copied

I cannot help you since I am on Windows and that Apple feature is not available for me. Hope a Mac user will help you, but they are very rare on the forums. Did you try to log a bug report? Here is thel ink:

Adobe Captivate

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2018 1
New Here ,
Jun 11, 2019

Copy link to clipboard

Copied

I was told in an email from Adobe that they are working on an update for this, but when I inquired as to when it would be available I did not get an answer. This is becoming an issue as we have some high-demand for this type of training.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 11, 2019 2