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Why is the import option for captions and CC grayed out in CP 2017?

Engaged ,
Dec 06, 2018

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Since the XML import kept failing I tried the export captions and CC option that Rod Ward mentioned in another post.  It exported fine but when I open CP 2017 to import the caption and CC the option is grayed out.

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Correct answer by RodWard | Adobe Community Professional

Correct.  All of the Identifiers for the objects that hold the text much match perfectly otherwise the import will fail.  So after you export captions from the project and send the exported Word doc off for translation you really need to leave the original CPTX alone and change nothing.

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Why is the import option for captions and CC grayed out in CP 2017?

Engaged ,
Dec 06, 2018

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Since the XML import kept failing I tried the export captions and CC option that Rod Ward mentioned in another post.  It exported fine but when I open CP 2017 to import the caption and CC the option is grayed out.

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Correct.  All of the Identifiers for the objects that hold the text much match perfectly otherwise the import will fail.  So after you export captions from the project and send the exported Word doc off for translation you really need to leave the original CPTX alone and change nothing.

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Most Valuable Participant ,
Dec 06, 2018

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You can only import such a file when it has been exported from the same project.

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Adobe Community Professional ,
Dec 06, 2018

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Correct.  All of the Identifiers for the objects that hold the text much match perfectly otherwise the import will fail.  So after you export captions from the project and send the exported Word doc off for translation you really need to leave the original CPTX alone and change nothing.

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