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Why isn't my entire elearning assets showing when I click the button?

New Here ,
Jun 07, 2018

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I recently had Adobe Captivate 9 reinstalled on my computer. When I click the Assets buttons it's only taking me to the elearning brothers site to select assets. I do not have tabs for existing assets or the few characters that come preloaded into Captivate. I even downloaded a character from the site, but I still don't have an assets library. Is there a reason this would be happening? Below is a screenshot of what I am seeing.

Thanks for your help. We installed an update to Captivate, and it fixed the issue. The entire assets tab now shows.

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Why isn't my entire elearning assets showing when I click the button?

New Here ,
Jun 07, 2018

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I recently had Adobe Captivate 9 reinstalled on my computer. When I click the Assets buttons it's only taking me to the elearning brothers site to select assets. I do not have tabs for existing assets or the few characters that come preloaded into Captivate. I even downloaded a character from the site, but I still don't have an assets library. Is there a reason this would be happening? Below is a screenshot of what I am seeing.

Thanks for your help. We installed an update to Captivate, and it fixed the issue. The entire assets tab now shows.

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151

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Most Valuable Participant ,
Jun 08, 2018

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Did you install the characters? I don't know if you are on Windows, but you can check in the eLearning Assets folder which you find in the Public Documents, under Adobe folder. It should have a subfolder 'Characters'. They have to be downloaded separately from the Captivate installation files.-. When opening the dropdown list in the dialog box, you' should see these categories.

Characters.png

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Adobe Community Professional ,
Jun 08, 2018

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Hi,

Are these the Assets you Arte looking for?

How to access Adobe e-Learning Assets

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New Here ,
Jun 08, 2018

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Thanks for your help. We installed an update to Captivate, and it fixed the issue. The entire assets tab now shows.

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