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Character Animator Memory crash

New Here ,
Jun 05, 2023 Jun 05, 2023

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Getting a crash that requires CA restart on Windows 10, GTX 1050 Ti, 4th gen i7 Intel, 16 mb ram. Seems to happen after a couple hours regardless of what's running.

Bug Unresolved
TOPICS
Bug , Crash , Error

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5 Comments
Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Is that a couple hours of active use or even just idling in the background? If it is active use, are there any particular actions that are taken most often? If you have a project you could share privately (even just the errors-by-oid.log file and Ch Data/repo.noindex folder), I might be able to correlate the error with what was being done leading up to it.

 

Dan Tull

Adobe Character Animator Team

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New Here ,
Jun 09, 2023 Jun 09, 2023

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I think it only happens if I'm in Record or Stream mode, but it happens even if the program is in the background, so... kind of idling, I guess? Project here:

 

https://drive.google.com/drive/folders/1-LhTDYcsqlkNeWP8zM0oUPZbK_tfl6YK?usp=sharing

 

 

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Got it. It does look like this kind of error doesn't get caught in a way that includes it in the error log, but from the sounds of it I suspect this is a leak in having a scene open in rehearsal mode for an extended period, so correlating with in app actions probably isn't as important anyway. I have a script I can run to feed a frame loop to the camera feed that I can try today with my Windows machine to see if it hits this error eventually.

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Hmm. I have had a puppet moving around in a scene (using a script to loop playback of frames to keep the puppet going) for a few hours now and memory has been stable at 1.6 GB or so on my machine. I have a few variations I can try and downloaded your project so I can try that as well. Maybe it something specific about the puppet/scene.

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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I let that machine run all day and had no sign of the memory error.

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