Internal error code: (751789695:79+6) assertion failed!

[FeedbackCommunityMember]

Hello! I love your product. 🙂

Internal error code: (751789695:79+6) assertion failed!

I was working on creating an animation, saved a new file, imported a puppet, and then was going to drag into the timeline but as I moved the mouse from the menu, as seen in the screenshot, I received the following error code. I was able to recreate it several times.

Everything seems to be fine with the file, however.

Thanks!
Axel

ps I guess there isn't a place to save the screenshot. I have it if it would be helpful. 🙂

[Jeff Almasol]

Hi Axel, able to upload somewhere and share a link, or clarify which menu this was?

Also, are you on Mac or Windows?

Thanks.

[FeedbackCommunityMember]

i'm on mac. latest update to creative cloud this morning, but daily, really. yes, i think i can put it on dropbox.

[FeedbackCommunityMember]

https://www.dropbox.com/s/zohcy9xgyvpeh4a/_qSFULMeMzT_iyufc5E3rgx4GThsNAZ9yMFkYdZcob0.png?dl=0

[FeedbackCommunityMember]

Hardware Overview:

Model Name: iMac
Model Identifier: iMac13,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 32 GB
Boot ROM Version: IM131.0114.B00
SMC Version (system): 2.11f16
Serial Number (system): D25KJ45DDNMP
Hardware UUID: 2081F63A-6DBB-5DEE-BEFE-3B0C57EDA063

System Software Overview:

System Version: macOS 10.13.4 (17E199)
Kernel Version: Darwin 17.5.0
Boot Volume: cocky *****
Boot Mode: Normal
Computer Name: CollectiveCreativity55
User Name: Axel Gerber (axelgerber)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 4:57

[Jeff Almasol]

Thanks for the screenshot. So did the problem happen again, or was this just a one-time thing? We haven't been able to reproduce the issue so far.

[FeedbackCommunityMember]

Hello,

I'm having the same problem! I'm behind on a project and I have no idea what is going on. I uninstalled and reinstalled character animator.

https://pasteboard.co/Hic38wf.png

I did not have this problem when I was on version 1.1 . But then I upgraded and this started showing up. Is there anyway to downgrade a project? I'm on windows. MSI GL 62 Laptop. Nvidia 960M. i7-7700HQ. 32GB RAM.

I think if I let you guys open up my project file it may reproduce the issue onto your computer. If you'd like, I can zip my entire project and google drive it to you for more help.

[Jeff Almasol]

If you started the project in version 1.1, then opened it in the version 1.1 again, you'll get a prompt saying that you'd lose any changes you made in 1.5. You should be able to uninstall 1.5 and reinstall 1.1 by selecting the Other Versions option for Character Animator CC in the Creative Cloud application.

If you could share a copy of the project folder (just zip up the project folder, and also include any artwork files if they weren't copied into the project folder), we can try to diagnose what might be going on. You can either post it here or e-mail me a link at almasol at adobe dot com. Thanks.

[Sirr]

Are you still having this issue in the recent versions of the app?