A problem while opening adobe character animator

[Reem25804653sbi2]

I installed adobe character animator program but when i clicked on the free character a box showed said “Character Animator.exe has encountered a problem and needs to close.”
Please help me to fix it !

 

😞

[TheOriginalGC]

What happens when you close the program and try to open it again?

[Reem25804653sbi2]

it opens the page where i choose the character but when i click on it the same thing happens but it doesn't tell me what's the problem 

[TheOriginalGC]

What version are you using? Also, does this happen with just that character or all characters?