character animator problems. Adobe support asked me to send puppet over a week ago to DVASup@adobe.com... said they would fix puppets issues. body not moving and would return within 48 hours and did not? I contacted a few times now and they have not returned the puppet or answered me and puppet still not working on program. this is some detail from the transcript. I do not think he knew what he was doing. who do I contact now? Adobe does not have a clear process for rectifying problems . its appalling!
|March 12, 2018 3:49:07 PM PST|
|Chat end time||March 12, 2018 4:54:19 PM PST|
|Duration (actual chatting time)||01:05:11|
We're sorry to hear about this.
I checked the case history and found out that Aamir Khan has responded to your email. Did you check his response?
Let us know.
Could you give me a time and date? I don’t believe I received any feedback
Sent from my iPhone
sheilaandelvis, is Freda the name of your puppet?
What kind of body movement do you want exactly?
I checked all emails and junk and I have no record of a reply on the March 13, 2018 5:59 AM.
The puppet was Freda, I was trying to put sticks in the arms (for movement of body) and halfway down the leg stumps so it might give the impression of walking or some movement...