adobe support

Community Beginner ,
Mar 19, 2018 Mar 19, 2018

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character animator problems. Adobe support asked me to send puppet over a week ago to DVASup@adobe.com... said they would fix puppets issues. body not moving and would return within 48 hours and did not? I contacted a few times now and they have not returned the puppet or answered me and puppet still not working on program. this is some detail from the transcript. I do not think he knew what he was doing. who do I contact now? Adobe does not have a clear process for rectifying problems . its appalling!

March 12, 2018 3:49:07 PM PST
Chat end time March 12, 2018 4:54:19 PM PST
Duration (actual chatting time) 01:05:11
Operator Aamir Khan

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Adobe Employee ,
Mar 23, 2018 Mar 23, 2018

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Hey sheilaandelvis,

We're sorry to hear about this.

I checked the case history and found out that Aamir Khan has responded to your email. Did you check his response?

Let us know.

Rameez

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Community Beginner ,
Mar 23, 2018 Mar 23, 2018

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Could you give me a time and date? I don’t believe I received any feedback

Thank you

Sent from my iPhone

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Adobe Employee ,
Mar 23, 2018 Mar 23, 2018

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You should have received an email from dvasup@adobe.com on:

Tuesday, March 13, 2018 5:59 AM (Probably PST)

Let us know.

Rameez

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Adobe Employee ,
Mar 23, 2018 Mar 23, 2018

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sheilaandelvis, is Freda the name of your puppet?

What kind of body movement do you want exactly?

Thanks,

Rameez

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Community Beginner ,
Mar 24, 2018 Mar 24, 2018

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I checked all emails and junk and I have no record of a reply on the March 13, 2018 5:59 AM.

The puppet was Freda, I was trying to put sticks in the arms (for movement of body) and halfway down the leg stumps so it might give the impression of walking or some movement...

best

Sheila Buckley

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