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Arms detached after update

Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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Hey there!

After the update of Character Animator, the arms of some of my puppets became detached from their bodies,

even if in Rig mode everything looks the same as before.

In one of the puppets, that has 3 views (Frontal, Left Profile and Right profile) the arms in Frontal and Left Profile became detached, but the Right profile is working properly like before. I tried deleting the old rigs and doing it again but it doesn't work, they can't be attached.

In one of the puppets, when I changed the attach style from Hinge to Weld, the arms became attached again, but it didn't work for the other puppets.

And this only worked after doing it several times with no result.

What do you think? Please tell me, if you had the same problem!

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LEGEND ,
Apr 12, 2018 Apr 12, 2018

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Have you tried the refresh button in the scene window? Just wondering if something got cached funny.

I have seen differences, but half my problems may have been fixed bugs (ie when I looked into it I don’t know why it worked before).

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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You mean this refresh button, right?

refresh.jpg

Nothing changes. I have been restarting the program constantly but the bug is still there. When I opened one of the puppets today, the arms were attached and I thought the bug was fixed, but after working a bit on the puppet the arms detached again... And when I opened another puppet now not only the arms are detached but the legs also.

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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Yes, that was it. The other thing you can do is hold down the shift key when CH starts up - I think it cleans out more caches. But it does not explain what you are seeing.

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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(Just for the record, I am out of ideas!)

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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I tried uninstalling and installing the program but it didn't help. I also tried copy-paste the AI and rigging it from 0, again, same result.

Three different computers used the puppet and it had the same bug. It only worked properly on the computer of alank99101739​ . So weird!

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LEGEND ,
Apr 14, 2018 Apr 14, 2018

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Another suggestion is to share a screenshot of what you are seeing.

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Community Beginner ,
Apr 17, 2018 Apr 17, 2018

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A new thing I have discovered is that when I export a recorded video with a puppet that has this detached arms bug, on the video the arms are attached. So the bug is affecting only the preview ...

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LEGEND ,
Apr 17, 2018 Apr 17, 2018

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Strange! I wonder if its trying to save CPU time by approximating during preview. When you render, it does it "correctly" (because it does not have to do everything real time).

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