Camera Busy. Character Animator 1.5 - No working solutions

Explorer ,
Apr 03, 2018 Apr 03, 2018

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Hi all, so I've installed Character Animator (v1.5) but like a few other posters on here, I am receiving the 'Camera Busy' message. It's picking up sound, but no vision.

Any help would be hugely appreciated.

I've tried the solutions suggested in other posts, but so far no luck.

What I've tried:

Switching to 'Next Camera' (cycled through up to 8 times)

Switched to 'Default Camera'

Uninstalled then re-installed.

Restarted 'puter

uninstalled, restarted box, re-installed.

Checked to see if there's any other app or software using the webcam - nada. (checked through terminal)

I've checked the specs on my box and I'm well within the recommended dosages.

Here's my stuff:

Mac Pro Mid 2012 (NB this is a tower NOT a Macbook)

3.2 Ghz Quad Core Intel Xeon

20GB Ram 1066 DDR3

NVIDIA GeForce GTX 680 2048MB

Logitech HD Webcam C615 (External USB)

I'm running El Capitan - 10.11.6

(I've not upgraded to Sierra yet as I've got some big projects on the go and I'm still a bit antsy about changing up until they're off the books in about 2 months)

I think that about covers it.  Thanks to all in advance.

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correct answers 1 Correct answer

Explorer , Apr 16, 2018 Apr 16, 2018
I'm marking this as answered as the Character Animator team are looking into a solution.

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Adobe Employee ,
Apr 10, 2018 Apr 10, 2018

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Do you have a different USB port that you can connect to, to see if that make a difference?

Do you have any other video capture devices like an AJA or Blackmagic Design or similar?

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Explorer ,
Apr 10, 2018 Apr 10, 2018

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Cheers Jeff, thanks for getting back to me.

I had no luck with changing the USB ports about.  Nor do I have any other video capture devices connected.

However, I installed Character Animator on my old 2010 Macbook.  (Surprised it ran, but it did woo hoo.)  The inbuilt webcam worked no problems.  I then plugged in the external Logitech Webcam C615 and voila! Same problem occurred as on my Mac Pro (ie Camera Busy).  If I did 'switch to next cam' on the laptop, it flicked over to the inbuilt webcam and worked again no worries.
(NB I didn't try restarting the laptop with the C615 already plugged in because time.)

So it seems that there is a problem with using the external logitech webcam.  I don't know why this would be, as it's not a cheapo webcam (was about $70 when I bought it a few years back, goes for around $40 now) and I've not had any issues with it before.  I use it for video conferencing which I do extensively and tested it on both the laptop and the tower with Photobooth, Skype, Facetime and Messenger. No problems there. 

I'll try and borrow a webcam or two from mates to see if it's affecting all external webcams or just this one. I don't want to purchase a new webcam unless I have to.

Any further suggestions now that we've at least narrowed the frame of reference a bit appreciated as always.

Thanks

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Adobe Employee ,
Apr 10, 2018 Apr 10, 2018

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It's odd that it'd show "Camera Busy" if you're just switching it ot on your older MacBook. I'll need to check around here if we have that or a similar model, but the model number doesn't sound like something I've come across so far.

I'm assuming the camera works OK in QuickTime Player if you try to do a new movie recording?

Thanks.

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Explorer ,
Apr 11, 2018 Apr 11, 2018

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Yes I've tested the webcam with Quicktime (which I hadn't thought to do before), and it records and works ok.

Unfortunately I haven't been able to locate a nearby buddy yet with a usb webcam to borrow to test it out.  If I can't, then I might have to spend some $ on a cheapo one, just to see if that works.

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Explorer ,
Apr 16, 2018 Apr 16, 2018

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I'm marking this as answered as the Character Animator team are looking into a solution.

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