Camera was disconnected

Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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I am having crashes when the camera is activated in character animator.  I have tried 3 different webcams, including the Logitech c922 Pro.  All three webcams results in the same problem.  When I disable the camera, the application runs fine.  No other issues (microphone works properly on all webcams).  I have tried uninstalling and reinstalling Character Animator and even did a clean uninstall and reinstall of Creative Cloud and all apps.

 

I am using Windows 10, character animator version 4.2.  I have double checked any windows updates and motherboard updates (ASrock b550m pro4).  I have plenty of RAm (16gb). All 3 webcams work in different applications. 

 

I am a teacher and would like to use Character Animator for instructional videos.  Any help would be much appreciated! 

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Camera , Crash

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correct answers 1 Correct answer

Community Beginner , Jun 10, 2021 Jun 10, 2021

Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Crash report: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Character Animator" applicationVersion="4.2" build="34" source="Windows-Client" crashType="SIGABRT">
<time year="2021" month="6" day="9" hour="14" minute="24" second="45" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="fcf3d57f-2992-4243-95cf-000cb9935478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16311" machine="AMD Ryzen 5 3500X 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="6" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX550/550 Series" description="Radeon RX550/550 Series" driverDate="20210430000000.000000-000" driverVersion="27.20.21003.1028" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_699F&#38;SUBSYS_8A901462&#38;REV_C7&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000000014B920">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD5DD81881" symbolname="raise"/>
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<stackStatement index="5" address="0x00007FFD562140D9" symbolname="_CxxFrameHandler4"/>
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<stackStatement index="56" address="0x00000001413F1042" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
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<registerSet>
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<register name="RBX" value="0x0000000000000016"/>
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<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Explorer ,
Jun 09, 2021 Jun 09, 2021

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has your system got the right specs to run CH? regarding video card ? CH is a very powerful program look up specs & make sure you have everything covered, enough RAM

is not the only qualification.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Yes, graphics card is Radeon RX550 4gb (opengl 4.5). Meets all other system requirements except for the Intel processor (I am using AMD), but I don't think that would be the cause. 

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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ok , Im a newbie myself so this is where my advice ends.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Thank you for reaching out, I appreciate you for trying!

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

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