Can't connect illustrator file to CA project

Engaged ,
Nov 16, 2019 Nov 16, 2019

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Screen Shot 2019-11-16 at 12.20.02 PM.pngScreen Shot 2019-11-16 at 12.20.17 PM.png

Why is it not recognizing the source file?

 

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Bugs , Dynamic link , How to , Puppet movement , Rigging

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correct answers 1 Correct answer

Engaged , Nov 19, 2019 Nov 19, 2019

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Adobe Community Professional ,
Nov 16, 2019 Nov 16, 2019

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This is Illustrator 2020? You need to save the AI file in the old version.

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Engaged ,
Nov 16, 2019 Nov 16, 2019

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What, all of a sudden? Never had this problem before...

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi there,

 

Thanks for reaching out. I assume the issue here is related to dynamic link. As @Monika_Gause suggested, you are using an older version of Adobe Character Animator with the latest version of Adobe Illustrator.

Please update Adobe Character Animator to version 3.0 and let us know if it fixes the issue.

 

Thanks,

Shivangi

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Engaged ,
Nov 18, 2019 Nov 18, 2019

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I'm opening it from here.....isn't that 3.0? 

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Engaged ,
Nov 18, 2019 Nov 18, 2019

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Screen Shot 2019-11-18 at 9.56.10 AM copy.png

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Engaged ,
Nov 18, 2019 Nov 18, 2019

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Screen Shot 2019-11-18 at 10.06.47 AM copy.png

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Engaged ,
Nov 19, 2019 Nov 19, 2019

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