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Can't connect illustrator file to CA project

House of Sugars
Engaged ,
Nov 16, 2019 Nov 16, 2019

Screen Shot 2019-11-16 at 12.20.02 PM.pngScreen Shot 2019-11-16 at 12.20.17 PM.png

Why is it not recognizing the source file?

 

TOPICS
Bugs , Dynamic link , How to , Puppet movement , Rigging
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correct answers 1 Correct answer

House of Sugars
Engaged , Nov 19, 2019 Nov 19, 2019

https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

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Monika Gause Community Expert
Community Expert ,
Nov 16, 2019 Nov 16, 2019

This is Illustrator 2020? You need to save the AI file in the old version.

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House of Sugars
Engaged ,
Nov 16, 2019 Nov 16, 2019
In Response To Monika Gause

What, all of a sudden? Never had this problem before...

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Shivangi_Gupta Adobe Employee
Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

Hi there,

 

Thanks for reaching out. I assume the issue here is related to dynamic link. As @Monika_Gause suggested, you are using an older version of Adobe Character Animator with the latest version of Adobe Illustrator.

Please update Adobe Character Animator to version 3.0 and let us know if it fixes the issue.

 

Thanks,

Shivangi

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House of Sugars
Engaged ,
Nov 18, 2019 Nov 18, 2019
In Response To Shivangi_Gupta

 

I'm opening it from here.....isn't that 3.0? 

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House of Sugars
Engaged ,
Nov 18, 2019 Nov 18, 2019
In Response To Shivangi_Gupta

Screen Shot 2019-11-18 at 9.56.10 AM copy.png

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House of Sugars
Engaged ,
Nov 18, 2019 Nov 18, 2019
In Response To House of Sugars

Screen Shot 2019-11-18 at 10.06.47 AM copy.png

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House of Sugars
Engaged ,
Nov 19, 2019 Nov 19, 2019
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In Response To Shivangi_Gupta

https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

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