Can't connect illustrator file to CA project

[House of Sugars]

Why is it not recognizing the source file?

[Monika Gause]

This is Illustrator 2020? You need to save the AI file in the old version.

[House of Sugars]

What, all of a sudden? Never had this problem before...

[Shivangi_Gupta]

Hi there,

Thanks for reaching out. I assume the issue here is related to dynamic link. As @Monika_Gause suggested, you are using an older version of Adobe Character Animator with the latest version of Adobe Illustrator.

Please update Adobe Character Animator to version 3.0 and let us know if it fixes the issue.

Thanks,

Shivangi

[House of Sugars]

I'm opening it from here.....isn't that 3.0? 

[House of Sugars]

[House of Sugars]

[House of Sugars · Accepted solution]

https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html