First, I was born with severe dyslexia. Please pardon any spelling or grammar mistakes.
I use Premiere and Illustrator daily with hardly any problems. Other than Premiere from time to time will need to restart. But, nothing to hair pulling. I just took an entire eight-hour class on how to use Adobe Character. So excited to drive in. But, it freezes within seconds to minutes every time I use it. It doesn't matter what puppet I try, scene, or new project. With no warning freezes in less than five minutes of work or less then I have to force quit the application each time. I've taken a sample of the data within a second of it freezing. I will paste it below.
Things I have tried.
- Restarting the computer
- Closing all program. Restarting the computer. Only having Character Animator start and that's the only "official" program running.
- Something weird started to happen. Every time I would select a puppet Photoshop or Illustrator would automatically open and open the puppet. Just like if you clicked "Edit Original" in A.C. But, I never clicked it. I just click on a puppet. Ex. If I click Window-->Welcome then choose Dr. Applesmith. Photoshop automatically opens. If I choose the fish. Illustrator immediately and automatically opens with the puppet. If I choose Medusa again, Photoshop immediately and automatically opens. For the first two days of trying to figure this out, it didn't do this. Not sure if that's supposed to happen or not.
- I uninstalled A.C., restarted the computer and re-installed A.C.
- I uninstalled A.C., Photoshop, Illustrator, Premiere, A.E., Animator. Restarted the computer. Re-installed
- I uninstalled all Adobe products using Adobe CC Cloud App removal including removing Adobe CC. I download the Adobe Cleaner. Used the program. I then manually went into both my "Library" and "Application" folder under my "Username" and the two main folders. Turn on hidden folders so I could view hidden folders. Removed everything Adobe. Including preferences and cache.
- Restarted the computer. Only installed Adobe Character and less than a minute the program freezes.
- I just tried the program again. I selected the WonderBoy puppet. It loaded. I clicked Rig. I waited for a second and before I could go back to record the program freezes. But, it's not always this way. I could load the puppet. Hit the record button. Freeze. I could load the scene and refresh triggers. Freeze. It's HAIR PULLING to say the least
I was just awarded a huge project from a client and I have to finish it by Friday and I don't know what to do. Please help.
My Computer Specs
Model Name: MacBook Pro
MacBook Pro (15-inch, 2016)
Display: 15.4-inch (2880 x 1800)
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB 2133 MHz LPDDR3
Boot ROM Version: MBP133.0247.B00
SMC Version (system): 2.38f7
OS: MacOS Mojave 10.14
Graphics Card:
Radeon Pro 450 2048 MB
Intel HD Graphics 530 1536 MB
A sample of the data:
Sampling process 2190 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
2019-04-10 08:32:59.848 sample[2215:314300] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2019-04-10 08:32:59.848 sample[2215:314300] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
Analysis of sampling Character Animator (pid 2190) every 1 millisecond
Process: Character Animator [2190]
Path: /Applications/Adobe Character Animator CC 2019/Adobe Character Animator CC 2019.app/Contents/MacOS/Character Animator
Load Address: 0x100000000
Identifier: com.adobe.Character-Animator.application
Version: 2.1 (2.1)
Code Type: X86-64
Parent Process: ??? [1]
Date/Time: 2019-04-10 08:32:56.017 -0600
Launch Time: 2019-04-10 08:30:45.368 -0600
OS Version: Mac OS X 10.14 (18A391)
Report Version: 7
Analysis Tool: /usr/bin/sample
Physical footprint: 548.9M
Physical footprint (peak): 1.0G
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Message was edited by: Mod to remove junk text.
1 Correct answer
Aha, I see it really does say 10.14 (18A391) in the dump (macOS Mojave - Wikipedia). I would recommend checking for and applying OS updates. There were quite a few issues fixed from 10.14 to 10.14.4 and the 2.1 version of Character Animator changed to support dark mode which causes us to be exposed* to some of those problems.
DT
* The 2.0 version had a flag set that caused us to use a different version of some OS libraries under the hood.
11
Replies
Quick update. Still, have no idea what's causing it. However, I did speak with Adobe Support. Couldn't wait...:)
Spoke with Adobe support for about an hour using screen share where he could see my screen. Tried resetting all preferences nothing seemed to work. The support again installed an older version of A.C. the version just prior to the latest. And it worked!!! No more freezing. I can use the program! Ya Whooo!. However, the puppets that I have created are not compatible in the older version 
I have an older project that I was working on and I can't open it in the older version
I checked out advance editor but I don't have an attach feature I looked at each button. Down in the bottom right is just @Metion and !App
I uploaded to my Google Drive. Not sure if the moderator will allow a link but I will try. Click here for text file of sample data.
Also, I looked at the link you shared. I verified A.C has access to the microphone and camera.
One thing I did realize when speaking to the Adobe support rep on the phone. A lot of times the program will freeze when loading a past project or scene. Not always. If it's just sitting there. It normally doesn't freeze. It's always when doing something. Some examples I have tried when it freezes. And other times it works just fine until I do something.
1. Adding breathing to a puppet
2. Adding a scene
3. Clicking Rigging
4. Opening a project
5. Make a change in Photoshop. Hitting Save. Clicking A.C. as it loads the change freezes. Again, another time it works fine and then I click ex. refresh trigger. Freezes.
I appreciate all your help and fast response
D
YA WHOOOOO ! It worked. I'm now on Mojave 10.14.4. Finished downloading late yesterday afternoon. Updated A.C. to 2.1 (Build 140). I tested it for about an hour. All was good. Decided I'd try creating a short video for a Kickstarter project coming up. After filming the puppet did a dynamic link of A.C. into Premiere. Edited the sound in Audition. Brought the background in from Illustrator. Flawlessly. Everything played nice and the two minuted video came out beautifully!.
Mr. Tull you're AWESOME!!!!! Thank you so much. And thank you for responding so quickly!
Been working in A.C all morning doing a twenty-minute video and still no problems. It's gonna be a great day
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